Nextiva vs RingCentral Video

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
RingCentral Video is a cloud-based video conferencing platform designed to help businesses conduct virtual meetings from multiple devices such as desktops, tablets & mobile devices. The solution offers collaboration tools including audio and video calls, screen sharing, integrated messaging & more.
RingCentral Video is a cloud-based video conferencing platform designed to help businesses conduct virtual meetings from multiple devices such as...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$24.99/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(909)

Ease of Use

4.6/ 5

Features

4.6/ 5

Customer Service

4.6/ 5

Value for Money

4.6/ 5

Overall rating

4.4 /5
(385)

Ease of Use

4.4/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.4/ 5

Total features 103

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Audio Calls
  • Audio Capture
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Benchmarking
  • Brainstorming
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking Metrics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Desktop/Browser Sharing
  • Document Management
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition Software
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Gamification
  • Goal Management
  • IVR
  • Knowledge Base Management
  • Live Chat
  • Live Results Sharing
  • Meeting Management
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Offline Form
  • Offline Response Collection
  • On-Demand Webcasting
  • Online Voice Transmission
  • PBX
  • Performance Management
  • Performance Metrics
  • Polls/Voting
  • Post Scheduling
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management
  • Question Library
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Screen Capture
  • Screen Recording Software
  • Screen Sharing
  • Skip Logic
  • Social Media Monitoring
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • URL Customization
  • Unified Communications
  • User Management
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Total features 45

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Audio Calls
  • Audio Capture
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Benchmarking
  • Brainstorming
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking Metrics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Desktop/Browser Sharing
  • Document Management
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition Software
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Gamification
  • Goal Management
  • IVR
  • Knowledge Base Management
  • Live Chat
  • Live Results Sharing
  • Meeting Management
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Offline Form
  • Offline Response Collection
  • On-Demand Webcasting
  • Online Voice Transmission
  • PBX
  • Performance Management
  • Performance Metrics
  • Polls/Voting
  • Post Scheduling
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management
  • Question Library
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Screen Capture
  • Screen Recording Software
  • Screen Sharing
  • Skip Logic
  • Social Media Monitoring
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • URL Customization
  • Unified Communications
  • User Management
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Act!
  • Bullhorn ATS & CRM
  • ConnectWise Automate
  • Dynamics 365
  • Five9
  • Google Contacts
  • Google Workspace
  • HubSpot CRM
  • Lotus Notes To Office 365 Migration
  • Microsoft Outlook
  • Microsoft Teams
  • NetSuite
  • Nextiva Contact Center
  • Oracle Sales
  • RingEX
  • ServiceNow
  • Slack
  • SugarCRM
  • Workbooks
  • Zendesk Suite
  • Zoho CRM
  • Act!
  • Bullhorn ATS & CRM
  • ConnectWise Automate
  • Dynamics 365
  • Five9
  • Google Contacts
  • Google Workspace
  • HubSpot CRM
  • Lotus Notes To Office 365 Migration
  • Microsoft Outlook
  • Microsoft Teams
  • NetSuite
  • Nextiva Contact Center
  • Oracle Sales
  • RingEX
  • ServiceNow
  • Slack
  • SugarCRM
  • Workbooks
  • Zendesk Suite
  • Zoho CRM