LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,7 /5
(1 001)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4,8 /5
(4)
Ease of Use
4,7/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
5/5

Total features 185

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audience Targeting
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Batch Communications
  • Behavioral Targeting
  • Blended Call Center
  • Blended Learning
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Certification & Licensing
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Analytics
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Contextual Targeting
  • Corporate/Business
  • Corrective and Preventive Actions (CAPA)
  • Course Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Data Quality Control
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Tracking
  • Event Triggered Actions
  • Experience Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • In-App Training
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Launch Management
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Order Tracking
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SCORM Compliance
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Training Administration
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • User Onboarding
  • Video Chat
  • Video Support
  • Virtual Classroom
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 48

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audience Targeting
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Batch Communications
  • Behavioral Targeting
  • Blended Call Center
  • Blended Learning
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Certification & Licensing
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Analytics
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Contextual Targeting
  • Corporate/Business
  • Corrective and Preventive Actions (CAPA)
  • Course Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Data Quality Control
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Tracking
  • Event Triggered Actions
  • Experience Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • In-App Training
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Launch Management
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Order Tracking
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SCORM Compliance
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Training Administration
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • User Onboarding
  • Video Chat
  • Video Support
  • Virtual Classroom
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • Conversational Cloud
  • CoreCommerce
  • Drupal
  • Facebook
  • GetResponse
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Highrise
  • Joomla
  • LiveChat
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • Olark
  • OpenCart
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • Twitter
  • Userlike
  • Volusion
  • WalkMe
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier
  • ZenDesk Chat
  • iridize
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • Conversational Cloud
  • CoreCommerce
  • Drupal
  • Facebook
  • GetResponse
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Highrise
  • Joomla
  • LiveChat
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • Olark
  • OpenCart
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • Twitter
  • Userlike
  • Volusion
  • WalkMe
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier
  • ZenDesk Chat
  • iridize