LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,7 /5
(1 003)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 190

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Avatars
  • Batch Communications
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat Transcript
  • Chat/Messaging
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Custom Development
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Database Support
  • Decision Support Software
  • Desktop Notifications
  • Disaster Recovery
  • Discussions / Forums
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • Geotargeting
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Progressive Dialer
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reminders
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Video Chat
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 151

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Avatars
  • Batch Communications
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat Transcript
  • Chat/Messaging
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Custom Development
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Database Support
  • Decision Support Software
  • Desktop Notifications
  • Disaster Recovery
  • Discussions / Forums
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • Geotargeting
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Progressive Dialer
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reminders
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Video Chat
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • Asterisk
  • AuguTech
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • Convoso
  • CoreCommerce
  • Data.com Contacts
  • Drupal
  • Facebook
  • GetResponse
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Docs
  • Google Workspace
  • Help Desk Migration
  • Highrise
  • HipChat
  • Insightly
  • Joomla
  • Less Annoying CRM
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • OpenCart
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • Qubicles
  • Salesforce Sales Cloud
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • SugarCRM
  • TeamSupport
  • Twitter
  • Volusion
  • Vtiger CRM
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • Asterisk
  • AuguTech
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • Convoso
  • CoreCommerce
  • Data.com Contacts
  • Drupal
  • Facebook
  • GetResponse
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Docs
  • Google Workspace
  • Help Desk Migration
  • Highrise
  • HipChat
  • Insightly
  • Joomla
  • Less Annoying CRM
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • OpenCart
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • Qubicles
  • Salesforce Sales Cloud
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • SugarCRM
  • TeamSupport
  • Twitter
  • Volusion
  • Vtiger CRM
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate