LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
MantisBT is an open source, bug and issue tracking software written in PHP, and under GNU protocol, facilitating the collaboration of team members and clients
MantisBT is an open source, bug and issue tracking software written in PHP, and under GNU protocol, facilitating the collaboration of team members...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free
  • Open Source
  • Subscription

Starting from

US$4,95/month

  • Free
  • Open Source
  • Subscription

Overall rating

4,7 /5
(1 003)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4 /5
(89)
Ease of Use
4,1/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
4,4/5

Total features 186

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Batch Communications
  • Blended Call Center
  • Bug Tracking
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Exception Reporting
  • Fault Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Projections
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Video Chat
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Total features 29

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Batch Communications
  • Blended Call Center
  • Bug Tracking
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Exception Reporting
  • Fault Management
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Projections
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Video Chat
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • CoreCommerce
  • Drupal
  • Facebook
  • GetResponse
  • GitHub
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Highrise
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • OpenCart
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • Toggl Track
  • Twitter
  • Volusion
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • CoreCommerce
  • Drupal
  • Facebook
  • GetResponse
  • GitHub
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Highrise
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • OpenCart
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • Toggl Track
  • Twitter
  • Volusion
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier