LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then automating onboarding and training. Capture every process, policy, and procedure in one place and turn best practices into standard practices.
Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$15,00/month

  • Free
  • One Time License
  • Subscription

Starting from

US$99,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4,7 /5
(986)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4,8 /5
(220)
Ease of Use
4,8/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,7/5

Total features 138

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Desktop Notifications
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Address Extraction
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Onboarding
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Fraud Detection
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Labeling
  • Mail Merge
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Policy Management
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Project Time Tracking
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Text Editing
  • Third Party Integration
  • Timer
  • Training Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • User Management
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Widgets
  • Wiki
  • Workflow Management
  • eCommerce Integration

Total features 34

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Desktop Notifications
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Address Extraction
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Onboarding
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Fraud Detection
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Labeling
  • Mail Merge
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Policy Management
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Project Time Tracking
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Text Editing
  • Third Party Integration
  • Timer
  • Training Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • User Management
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Widgets
  • Wiki
  • Workflow Management
  • eCommerce Integration
  • AWeber
  • ActiveCampaign
  • Akita
  • Asana
  • Basecamp
  • Dropbox Business
  • GetResponse
  • Gusto
  • Harvest
  • Help Desk Migration
  • AWeber
  • ActiveCampaign
  • Akita
  • Asana
  • Basecamp
  • Dropbox Business
  • GetResponse
  • Gusto
  • Harvest
  • Help Desk Migration