---
description: Compare LiveAgent vs CXMEngine for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs CXMEngine | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/599/unified-communications/software) > [LiveAgent \<span\>vs\</span\> CXMEngine](https://www.getapp.za.com/compare/91301/129667/liveagent/vs/goboomtown)

# Compare LiveAgent vs CXMEngine

Canonical: https://www.getapp.za.com/compare/91301/129667/liveagent/vs/goboomtown

> Detailed comparison between LiveAgent and CXMEngine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | CXMEngine |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1754 | 11 |
| **Starting Price** | US$15,00 | US$990,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customizable Reports
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### CXMEngine

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customizable Reports
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.getapp.za.com/software/91301/liveagent)
- [View CXMEngine Profile](https://www.getapp.za.com/software/129667/goboomtown)
- [View Original Comparison](https://www.getapp.za.com/compare/91301/129667/liveagent/vs/goboomtown)

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