---
description: Compare LiveAgent vs Dialpad Ai Contact Center for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Dialpad Ai Contact Center | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveAgent \<span\>vs\</span\> Dialpad Ai Contact Center](https://www.getapp.za.com/compare/91301/169031/liveagent/vs/dialpad-contact-center)

# Compare LiveAgent vs Dialpad Ai Contact Center

Canonical: https://www.getapp.za.com/compare/91301/169031/liveagent/vs/dialpad-contact-center

> Detailed comparison between LiveAgent and Dialpad Ai Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Dialpad Ai Contact Center |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15,00 | US$80,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### LiveAgent

- AI/Machine Learning
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Recording
- Call Routing
- Call Tracking
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Monitoring
- Lead Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Transfers/Routing

### Dialpad Ai Contact Center

- AI/Machine Learning
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Call Routing
- Chatbot
- Computer Telephony Integration
- Dashboard
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Sales Activity Management

## Links

- [View LiveAgent Profile](https://www.getapp.za.com/software/91301/liveagent)
- [View Dialpad Ai Contact Center Profile](https://www.getapp.za.com/software/169031/dialpad-contact-center)
- [View Original Comparison](https://www.getapp.za.com/compare/91301/169031/liveagent/vs/dialpad-contact-center)

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