---
description: Compare LiveAgent vs ChatWerk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs ChatWerk | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> ChatWerk](https://www.getapp.za.com/compare/91301/2050870/liveagent/vs/chatwerk)

# Compare LiveAgent vs ChatWerk

Canonical: https://www.getapp.za.com/compare/91301/2050870/liveagent/vs/chatwerk

> Detailed comparison between LiveAgent and ChatWerk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ChatWerk |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1789 | 45 |
| **Starting Price** | US$15,00 | €29,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- File Sharing
- Interaction Tracking
- Lead Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- Reporting & Statistics
- SSL Security
- Third-Party Integrations

### ChatWerk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Chat/Messaging
- Contact Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Reporting & Statistics
- SSL Security
- Third-Party Integrations

## Links

- [View LiveAgent Profile](https://www.getapp.za.com/software/91301/liveagent)
- [View ChatWerk Profile](https://www.getapp.za.com/software/2050870/chatwerk)
- [View Original Comparison](https://www.getapp.za.com/compare/91301/2050870/liveagent/vs/chatwerk)

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