---
description: Compare LiveAgent vs Vocalcom Hermes360 for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Vocalcom Hermes360 | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Vocalcom Hermes360](https://www.getapp.za.com/compare/91301/2053433/liveagent/vs/vocalcom-hermes360)

# Compare LiveAgent vs Vocalcom Hermes360

Canonical: https://www.getapp.za.com/compare/91301/2053433/liveagent/vs/vocalcom-hermes360

> Detailed comparison between LiveAgent and Vocalcom Hermes360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Vocalcom Hermes360 |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1789 | 17 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### LiveAgent

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Reminders
- Survey/Poll Management
- Surveys & Feedback

### Vocalcom Hermes360

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Reminders
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.getapp.za.com/software/91301/liveagent)
- [View Vocalcom Hermes360 Profile](https://www.getapp.za.com/software/2053433/vocalcom-hermes360)
- [View Original Comparison](https://www.getapp.za.com/compare/91301/2053433/liveagent/vs/vocalcom-hermes360)

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