---
description: Compare LiveAgent vs inconnect for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs inconnect | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [LiveAgent \<span\>vs\</span\> inconnect](https://www.getapp.za.com/compare/91301/2057354/liveagent/vs/inconcert-omnichannel-contact-center)

# Compare LiveAgent vs inconnect

Canonical: https://www.getapp.za.com/compare/91301/2057354/liveagent/vs/inconcert-omnichannel-contact-center

> Detailed comparison between LiveAgent and inconnect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | inconnect |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 1753 | 19 |
| **Starting Price** | US$15,00 | US$1,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Configurable Workflow
- Customizable Reports
- Help Desk Management
- Lead Management
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Support Ticket Management
- Transfers/Routing
- Video Conferencing
- Video Support

### inconnect

- AI/Machine Learning
- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Configurable Workflow
- Customizable Reports
- Help Desk Management
- Lead Management
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Support Ticket Management
- Transfers/Routing
- Video Conferencing
- Video Support

## Links

- [View LiveAgent Profile](https://www.getapp.za.com/software/91301/liveagent)
- [View inconnect Profile](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center)
- [View Original Comparison](https://www.getapp.za.com/compare/91301/2057354/liveagent/vs/inconcert-omnichannel-contact-center)

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