---
description: Compare LiveAgent vs 55PBX for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs 55PBX | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [LiveAgent \<span\>vs\</span\> 55PBX](https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx)

# Compare LiveAgent vs 55PBX

Canonical: https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx

> Detailed comparison between LiveAgent and 55PBX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | 55PBX |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 15 |
| **Starting Price** | US$15,00 | R$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback

### 55PBX

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.getapp.za.com/software/91301/liveagent)
- [View 55PBX Profile](https://www.getapp.za.com/software/2057577/55pbx)
- [View Original Comparison](https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs 55PBX | GetApp South Africa 2026","description":"Compare LiveAgent vs 55PBX for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx","about":[{"@id":"https://www.getapp.za.com/software/91301/liveagent#software"},{"@id":"https://www.getapp.za.com/software/2057577/55pbx#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1602d434-8593-4950-8460-422319cee65d.png","url":"https://www.getapp.za.com/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"55PBX","description":"55PBX is the complete CCaaS - CONTACT CENTER AS A SERVICE solution for you to have a phone through Carrier or VOIP, SMS, Whatsapp, and many other channels. Perfect for Customer Service, Sales Teams, Outbound Calls, Marketing and other areas of the company. CCaaS with API for Whatsapp Templates, Intelligent IVR, automatic dialer, productivity reports and smart features for customer experience improvements and integrates with Zendesk Support and Sell, Freshdesk, Salesforce, Pipedrive, and Hubspot.\n\nWe do not have annual contracts! We focus on helping your organization take its customer service to the next level. We believe our cloud-based contact center solution is so effective that we won't need to lock you in long term. You will want to stay!\n\n55PBX is suitable for organizations of any size. Whether you need one line or manage a large enterprise we can help!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cafbee26-5fa2-408e-b23a-30a5ab8651a6.png","url":"https://www.getapp.za.com/software/2057577/55pbx","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/2057577/55pbx#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":15},"offers":{"price":"39","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems","position":2,"item":"/directory/3479/it-ticketing-systems/software","@type":"ListItem"},{"name":"LiveAgent vs 55PBX","position":3,"item":"https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/91301/2057577/liveagent/vs/55pbx#breadcrumblist"}]}
</script>