LiveAgent vs ShoreTel

 

LiveAgent

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ShoreTel

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

US$15,00/month N/A
One Time License
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Contact History
Customizable Branding
Email Integration
Instant Messaging
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Video Conferencing
Voice Mail
Workflow Management

Integrations

AWeber
Akita
AuguTech
Bitium
GetResponse
Help Desk Migration
JobDiva
Klipfolio
Logicbox
Mailchimp
Nicereply
Oreka TR
ProjectManager.com
Slaask
Slack
SpitFire
Tigerpaw
VPI Capture
VisitorTrack
injixo