LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,7 /5
(1 003)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4,4 /5
(511)
Ease of Use
4/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,1/5

Total features 190

  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • Batch Communications
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Communities
  • Equipment Maintenance
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Fund Accounting
  • GIS
  • GPS
  • Gamification
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Land Planning
  • Lead Distribution
  • License Issuance
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Parking Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Personalization
  • Phone Key Input
  • Photo Management
  • Planning & Zoning
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Records Management
  • Release Management
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Utility Billing
  • Video Chat
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 195

  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • Batch Communications
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Communities
  • Equipment Maintenance
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Fund Accounting
  • GIS
  • GPS
  • Gamification
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Land Planning
  • Lead Distribution
  • License Issuance
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Parking Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Personalization
  • Phone Key Input
  • Photo Management
  • Planning & Zoning
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Records Management
  • Release Management
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Utility Billing
  • Video Chat
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • ChannelInsight
  • CloudApp
  • CoreCommerce
  • Desk.com
  • Drupal
  • Facebook
  • Five9
  • Gainsight CS
  • GetResponse
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Helpshift
  • Highrise
  • InGenius Connector Enterprise
  • Joomla
  • LiveOps
  • Magento Commerce
  • Mailchimp
  • Monet Live WFO
  • Moxie Concierge Email Management
  • NICE inContact
  • Natterbox
  • Nicereply
  • OpenCart
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • Quip
  • Salesforce Analytics Cloud
  • Salesforce Essentials
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • Swiftype
  • Talkdesk
  • Transera
  • Twitter
  • Volusion
  • Vonage Contact Center
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier
  • 2Checkout
  • 3dcart
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • ChannelInsight
  • CloudApp
  • CoreCommerce
  • Desk.com
  • Drupal
  • Facebook
  • Five9
  • Gainsight CS
  • GetResponse
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Helpshift
  • Highrise
  • InGenius Connector Enterprise
  • Joomla
  • LiveOps
  • Magento Commerce
  • Mailchimp
  • Monet Live WFO
  • Moxie Concierge Email Management
  • NICE inContact
  • Natterbox
  • Nicereply
  • OpenCart
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • Quip
  • Salesforce Analytics Cloud
  • Salesforce Essentials
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SharpSpring
  • Shopify
  • Slack
  • Squarespace
  • Swiftype
  • Talkdesk
  • Transera
  • Twitter
  • Volusion
  • Vonage Contact Center
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • X-Cart
  • Zapier