Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint support. With its omnichannel ticket submission, issue hub, round-robin issue assignment, and knowledge base capabilities, Issuetrak helps organizations streamline their support processes and improve customer satisfaction.
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$27.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(595)

Ease of Use

4.5/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5

Overall rating

4.6 /5
(188)

Ease of Use

4.4/ 5

Features

4.4/ 5

Customer Service

4.7/ 5

Value for Money

4.6/ 5

Total features 132

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Backlog Management
  • Backup and Recovery
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Budget Management
  • Bug Tracking
  • Bug/Issue Capture
  • Buy Side (Suppliers)
  • CMDB
  • CRM
  • Call Center Management
  • Canned Responses
  • Case Management
  • Catalog Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract Drafting
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Event Triggered Actions
  • Facility Asset Management
  • Feedback Management
  • File Management
  • Fixed Asset Management
  • For IT Project Management
  • For Nonprofits
  • For Schools
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Investigation Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Parts Management
  • Patch Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Pre-built Templates
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Identification
  • Project Management
  • Project Tracking
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sell Side (Customers)
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Vendor Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management

Total features 166

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Backlog Management
  • Backup and Recovery
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Budget Management
  • Bug Tracking
  • Bug/Issue Capture
  • Buy Side (Suppliers)
  • CMDB
  • CRM
  • Call Center Management
  • Canned Responses
  • Case Management
  • Catalog Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract Drafting
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Event Triggered Actions
  • Facility Asset Management
  • Feedback Management
  • File Management
  • Fixed Asset Management
  • For IT Project Management
  • For Nonprofits
  • For Schools
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Investigation Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Parts Management
  • Patch Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Pre-built Templates
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Identification
  • Project Management
  • Project Tracking
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sell Side (Customers)
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Vendor Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Azure Active Directory
  • Box
  • Docusign
  • Dropbox Business
  • FreshBooks
  • Freshchat
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Harvest
  • Jira
  • LogMeIn Rescue
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Power BI
  • Microsoft Viva Engage
  • Okta
  • OneLogin
  • OpsGenie
  • PagerDuty
  • Pivotal Tracker
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • SendGrid
  • Slack
  • SugarCRM
  • SurveyMonkey
  • SwaggerHub
  • TeamViewer Remote
  • WorkflowMax
  • Zapier
  • Zight (formerly CloudApp)
  • miniOrange
  • Azure Active Directory
  • Box
  • Docusign
  • Dropbox Business
  • FreshBooks
  • Freshchat
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Harvest
  • Jira
  • LogMeIn Rescue
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Power BI
  • Microsoft Viva Engage
  • Okta
  • OneLogin
  • OpsGenie
  • PagerDuty
  • Pivotal Tracker
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • SendGrid
  • Slack
  • SugarCRM
  • SurveyMonkey
  • SwaggerHub
  • TeamViewer Remote
  • WorkflowMax
  • Zapier
  • Zight (formerly CloudApp)
  • miniOrange