Freshservice vs Issuetrak
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Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint support. With its omnichannel ticket submission, issue hub, round-robin issue assignment, and knowledge base capabilities, Issuetrak helps organizations streamline their support processes and improve customer satisfaction.
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$27.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.4/ 5Features
4.4/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Features
Total features 132
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Buy Side (Suppliers)
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For IT Project Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Inventory Optimization
- Investigation Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Learning Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Materials Management
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- Parts Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Pre-built Templates
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- User Management
- Vendor Management
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Total features 166
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Buy Side (Suppliers)
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- Fixed Asset Management
- For IT Project Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Inventory Optimization
- Investigation Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Learning Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Materials Management
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- Parts Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Pre-built Templates
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- User Management
- Vendor Management
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Azure Active Directory
- Box
- Docusign
- Dropbox Business
- FreshBooks
- Freshchat
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Harvest
- Jira
- LogMeIn Rescue
- Microsoft 365
- Microsoft Azure
- Microsoft Power BI
- Microsoft Viva Engage
- Okta
- OneLogin
- OpsGenie
- PagerDuty
- Pivotal Tracker
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- SendGrid
- Slack
- SugarCRM
- SurveyMonkey
- SwaggerHub
- TeamViewer Remote
- WorkflowMax
- Zapier
- Zight (formerly CloudApp)
- miniOrange
- Azure Active Directory
- Box
- Docusign
- Dropbox Business
- FreshBooks
- Freshchat
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Harvest
- Jira
- LogMeIn Rescue
- Microsoft 365
- Microsoft Azure
- Microsoft Power BI
- Microsoft Viva Engage
- Okta
- OneLogin
- OpsGenie
- PagerDuty
- Pivotal Tracker
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- SendGrid
- Slack
- SugarCRM
- SurveyMonkey
- SwaggerHub
- TeamViewer Remote
- WorkflowMax
- Zapier
- Zight (formerly CloudApp)
- miniOrange