Freshservice vs Asset Panda
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Asset Panda is a powerful cloud-based asset relationship management platform that helps you keep track of your devices and create interdependencies between them. Our customizable software adapts to your unique workflows and use cases, whether you're tracking computers or construction materials.
Asset Panda is a powerful cloud-based asset relationship management platform that helps you keep track of your devices and create interdependencies...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.6/ 5Features
Total features 132
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Accounting
- Asset Library
- Asset Lifecycle Management
- Asset Planning
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Planning
- Audit Trail
- Automated Routing
- Backup and Recovery
- Barcode Printing
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Calibration Scheduling
- Case Management
- Catalog Management
- Certificate/Label Printing
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Digital Signature
- Disaster Recovery
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Facility Asset Management
- Facility Management
- Feedback Management
- Fixed Asset Management
- For IT Project Management
- For Mechanical Equipment
- For Schools
- Forms Management
- Full Text Search
- GPS
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Instrument Management
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Item Management
- Job Management
- Kitting
- Knowledge Base Management
- Knowledge Management
- Label Templates
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Order Management
- Order Processing
- Order Tracking
- Parts Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Policy Management
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Management
- Role-Based Permissions
- Routing
- SKU/UPC Codes
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sell Side (Customers)
- Serial Number Tracking
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Software License Management
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- User Management
- Warehouse Management
- Warranty Tracking
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Total features 106
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Accounting
- Asset Library
- Asset Lifecycle Management
- Asset Planning
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Planning
- Audit Trail
- Automated Routing
- Backup and Recovery
- Barcode Printing
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Calibration Scheduling
- Case Management
- Catalog Management
- Certificate/Label Printing
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Digital Signature
- Disaster Recovery
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Facility Asset Management
- Facility Management
- Feedback Management
- Fixed Asset Management
- For IT Project Management
- For Mechanical Equipment
- For Schools
- Forms Management
- Full Text Search
- GPS
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Instrument Management
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Item Management
- Job Management
- Kitting
- Knowledge Base Management
- Knowledge Management
- Label Templates
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Order Management
- Order Processing
- Order Tracking
- Parts Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Policy Management
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Management
- Role-Based Permissions
- Routing
- SKU/UPC Codes
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sell Side (Customers)
- Serial Number Tracking
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Software License Management
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- User Management
- Warehouse Management
- Warranty Tracking
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Azure Active Directory
- Box
- ConnectWise PSA
- Docusign
- Dropbox Business
- FreshBooks
- Freshchat
- Freshdesk
- Freshservice
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Workspace
- Harvest
- Jamf Pro
- Jira
- LogMeIn Rescue
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Viva Engage
- Okta
- OneLogin
- OpsGenie
- PagerDuty
- Pivotal Tracker
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- WorkflowMax
- Zapier
- Zendesk Suite
- Zight (formerly CloudApp)
- miniOrange
- Azure Active Directory
- Box
- ConnectWise PSA
- Docusign
- Dropbox Business
- FreshBooks
- Freshchat
- Freshdesk
- Freshservice
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Workspace
- Harvest
- Jamf Pro
- Jira
- LogMeIn Rescue
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Viva Engage
- Okta
- OneLogin
- OpsGenie
- PagerDuty
- Pivotal Tracker
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- WorkflowMax
- Zapier
- Zendesk Suite
- Zight (formerly CloudApp)
- miniOrange