Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones
An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets &...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Free
  • One Time License
  • Subscription

Starting from

US$795,00/year

  • Free
  • One Time License
  • Subscription

Overall rating

4,5 /5
(384)
Ease of Use
4,6/5
Features & Functionality
4,3/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,4 /5
(91)
Ease of Use
4,2/5
Features & Functionality
4,3/5
Customer Service
3,9/5
Value for Money
4,3/5

Total features 96

  • @mentions
  • API
  • Access Control
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Applications Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Behavior Tracking
  • Change Management
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Content Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Conversion
  • Deadline Management
  • Desktop Notifications
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Enrollment Management
  • Escalation Management
  • Event Logs
  • Event Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Gamification
  • Geolocation
  • Geotargeting
  • Guided Problem Solving
  • HIPAA Compliance
  • HTML5 Technology
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Patch Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • RSS Feeds
  • Real Time Monitoring
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Usage Tracking
  • User Management
  • Widgets
  • Workflow Management

Total features 65

  • @mentions
  • API
  • Access Control
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Applications Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Behavior Tracking
  • Change Management
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Content Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Database Conversion
  • Deadline Management
  • Desktop Notifications
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Enrollment Management
  • Escalation Management
  • Event Logs
  • Event Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Gamification
  • Geolocation
  • Geotargeting
  • Guided Problem Solving
  • HIPAA Compliance
  • HTML5 Technology
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Patch Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • RSS Feeds
  • Real Time Monitoring
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Usage Tracking
  • User Management
  • Widgets
  • Workflow Management
  • Asset Panda
  • Axonius
  • Azuqua
  • Bitium
  • Capabiliti
  • Cloud Elements
  • LogMeIn Rescue
  • ManageEngine ServiceDesk Plus
  • Mobile Device Manager Plus
  • Mobility Portal Server
  • Asset Panda
  • Axonius
  • Azuqua
  • Bitium
  • Capabiliti
  • Cloud Elements
  • LogMeIn Rescue
  • ManageEngine ServiceDesk Plus
  • Mobile Device Manager Plus
  • Mobility Portal Server