Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Syxsense is an endpoint security software designed to help SecOps departments, managed service providers (MSPs), and IT professionals maintain threat prevention through authorization scanning, third-party patching, communication blocking from infected devices, and continuous collaboration.
Syxsense is an endpoint security software designed to help SecOps departments, managed service providers (MSPs), and IT professionals maintain threat...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$19,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,5 /5
(388)
Ease of Use
4,6/5
Features & Functionality
4,3/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,7 /5
(56)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Total features 150

  • @mentions
  • API
  • Access Control
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Applications Management
  • Approval Process Control
  • Approval Workflow
  • Asset Discovery
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Indicator
  • Backup and Recovery
  • Barcoding/RFID
  • Billing & Invoicing
  • Bug Tracking
  • Buy Side (Suppliers)
  • CMDB
  • CRM
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Complaint Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deadline Management
  • Depreciation Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disposal Management
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Encryption
  • Endpoint Protection Software
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Full Text Search
  • Gamification
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Historical Trend Analysis
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Network Scanning
  • Network Security Software
  • Network Wide Management
  • PCI Compliance
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Percent-Complete Tracking
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Recurring Tasks
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Sell Side (Customers)
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Testing/QA Management
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Virus Definition Update
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Scanning
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 116

  • @mentions
  • API
  • Access Control
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Applications Management
  • Approval Process Control
  • Approval Workflow
  • Asset Discovery
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Indicator
  • Backup and Recovery
  • Barcoding/RFID
  • Billing & Invoicing
  • Bug Tracking
  • Buy Side (Suppliers)
  • CMDB
  • CRM
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Complaint Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deadline Management
  • Depreciation Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disposal Management
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Encryption
  • Endpoint Protection Software
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Full Text Search
  • Gamification
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Historical Trend Analysis
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Network Scanning
  • Network Security Software
  • Network Wide Management
  • PCI Compliance
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Percent-Complete Tracking
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Recurring Tasks
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Sell Side (Customers)
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Testing/QA Management
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Virus Definition Update
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Scanning
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Box
  • CloudApp
  • DocuSign
  • Dropbox Business
  • FreshBooks
  • Freshchat
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Harvest
  • Jira
  • LogMeIn Rescue
  • Microsoft 365
  • Okta
  • OneLogin
  • OpsGenie
  • PagerDuty
  • Pivotal Tracker
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ServiceNow
  • ServiceNow ITSM
  • Skype for Business
  • Slack
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • WorkflowMax
  • Yammer
  • Zapier
  • Zendesk
  • miniOrange
  • Box
  • CloudApp
  • DocuSign
  • Dropbox Business
  • FreshBooks
  • Freshchat
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Harvest
  • Jira
  • LogMeIn Rescue
  • Microsoft 365
  • Okta
  • OneLogin
  • OpsGenie
  • PagerDuty
  • Pivotal Tracker
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ServiceNow
  • ServiceNow ITSM
  • Skype for Business
  • Slack
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • WorkflowMax
  • Yammer
  • Zapier
  • Zendesk
  • miniOrange