Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Tired of answering "What's the WiFi password?" atSpoke auto-resolves more than 40% of requests using AI, and the more you use atSpoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, your team can focus on more important tasks.
Tired of answering "What's the WiFi password?" atSpoke auto-resolves more than 40% of requests using AI, and the more you use atSpoke, the smarter...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Subscription

Starting from

US$1,00/month

  • Subscription

Overall rating

4,5 /5
(385)
Ease of Use
4,6/5
Features & Functionality
4,3/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,7 /5
(34)
Ease of Use
4,7/5
Features & Functionality
4,3/5
Customer Service
5/5
Value for Money
4,8/5

Total features 96

  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Catalog Management
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Forum / Discussion Board
  • Gamification
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Tracking
  • Inbox Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Projections
  • Question Library
  • Queue Manager
  • Real Time Monitoring
  • Real Time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management

Total features 26

  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Catalog Management
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Forum / Discussion Board
  • Gamification
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Tracking
  • Inbox Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Project Management
  • Project Time Tracking
  • Projections
  • Question Library
  • Queue Manager
  • Real Time Monitoring
  • Real Time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management
  • Asset Panda
  • Azuqua
  • Bitium
  • Capabiliti
  • Cloud Elements
  • Google Workspace
  • LogMeIn Rescue
  • Mobility Portal Server
  • Opsgenie
  • Pipeliner CRM
  • Asset Panda
  • Azuqua
  • Bitium
  • Capabiliti
  • Cloud Elements
  • Google Workspace
  • LogMeIn Rescue
  • Mobility Portal Server
  • Opsgenie
  • Pipeliner CRM