---
description: Compare Freshservice vs Incident Tracker for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs Incident Tracker | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> Incident Tracker](https://www.getapp.za.com/compare/91351/129547/freshservice/vs/incident-tracker)

# Compare Freshservice vs Incident Tracker

Canonical: https://www.getapp.za.com/compare/91351/129547/freshservice/vs/incident-tracker

> Detailed comparison between Freshservice and Incident Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Incident Tracker |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 792 | 25 |
| **Starting Price** | US$19,00 | US$2 100,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Audit Trail
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Document Management
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Issue Management
- Multi-Location
- Search/Filter
- Single Sign On
- Status Tracking
- Task Management
- Workflow Management

### Incident Tracker

- API
- Access Controls/Permissions
- Audit Trail
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Document Management
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Issue Management
- Multi-Location
- Search/Filter
- Single Sign On
- Status Tracking
- Task Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.za.com/software/91351/freshservice)
- [View Incident Tracker Profile](https://www.getapp.za.com/software/129547/incident-tracker)
- [View Original Comparison](https://www.getapp.za.com/compare/91351/129547/freshservice/vs/incident-tracker)

-----

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