Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Forum
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
Monitor your IT infrastructure, spot problems before they occur, know immediately when problems arise, share availability data with stakeholders, detect security breaches, plan & budget for IT upgrades, reduce downtime & business losses
Monitor your IT infrastructure, spot problems before they occur, know immediately when problems arise, share availability data with stakeholders,...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Forum
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
Images
Pricing
Starting from
US$19,00/month
- Free
- One Time License
- Open Source
- Subscription
Starting from
US$1 995,00
- Free
- One Time License
- Open Source
- Subscription
Reviews
Ease of Use
4,6/5Features & Functionality
4,3/5Customer Service
4,7/5Value for Money
4,5/5Ease of Use
4,4/5Features & Functionality
4,4/5Customer Service
4,1/5Value for Money
4,3/5Features
Total features 96
- @mentions
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Approval Process Control
- Asset Lifecycle Management
- Asset Management
- Audit Trail
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Capacity Management
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Configuration Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Deadline Management
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Portal
- Employee Self Service
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Filtered Views
- Gamification
- Guided Problem Solving
- Help Desk Management
- IT Asset Tracking
- Instant Messaging
- Inventory Management
- Issue Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple User Accounts
- Performance Reports
- Permission Management
- Prioritizing
- Problem Management
- Product Catalog
- Project Management
- Project Time Tracking
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Reporting & Statistics
- Request Assignment
- Role Management
- SLA Management
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Third Party Integration
- Trend Analysis
- User Management
- Widgets
- Workflow Management
Total features 36
- @mentions
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Approval Process Control
- Asset Lifecycle Management
- Asset Management
- Audit Trail
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Capacity Management
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Configuration Management
- Contract Management
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Deadline Management
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Portal
- Employee Self Service
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Filtered Views
- Gamification
- Guided Problem Solving
- Help Desk Management
- IT Asset Tracking
- Instant Messaging
- Inventory Management
- Issue Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple User Accounts
- Performance Reports
- Permission Management
- Prioritizing
- Problem Management
- Product Catalog
- Project Management
- Project Time Tracking
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Recurring Tasks
- Reporting & Statistics
- Request Assignment
- Role Management
- SLA Management
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Third Party Integration
- Trend Analysis
- User Management
- Widgets
- Workflow Management
Integrations
- Asset Panda
- Azuqua
- BigPanda
- Bitium
- Capabiliti
- Cherwell Service Management
- Cloud Elements
- Datadog
- LogMeIn Rescue
- Mobility Portal Server
- Asset Panda
- Azuqua
- BigPanda
- Bitium
- Capabiliti
- Cherwell Service Management
- Cloud Elements
- Datadog
- LogMeIn Rescue
- Mobility Portal Server
