Freshservice

(386)
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Teamwork

(667)
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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
View more details
Work and project management software that helps in-house teams & agencies improve collaboration, visibility, accountability and ultimately results.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
View more details
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Starting from

US$19,00/month

  • Open Source
  • Subscription

Starting from

US$10,00/month

  • Open Source
  • Subscription

Overall rating

4,5 /5
(386)
Ease of Use
4,6/5
Features & Functionality
4,3/5
Customer Service
4,7/5
Value for Money
4,5/5
Read all reviews

Overall rating

4,5 /5
(667)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,5/5
Read all reviews

Total features 95

  • @mentions
  • API
  • Access Control
  • Action Item Tracking
  • Action Planning
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billable Hours Tracking
  • Billing & Invoicing
  • Calendar Management
  • Capacity Management
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Employee Time Tracking
  • Escalation Management
  • Estimating
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Filtered Views
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Tracking
  • Instant Messaging
  • Inventory Management
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Management
  • Job Tracking
  • Labeling
  • Lifecycle Management
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Organizational Charting
  • Overtime Tracking
  • Performance Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Preview Functionality
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Productivity Reporting
  • Progress Reports
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timer
  • To-Do List
  • Version Control
  • Widgets
  • Workflow Management

Total features 137

  • @mentions
  • API
  • Access Control
  • Action Item Tracking
  • Action Planning
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billable Hours Tracking
  • Billing & Invoicing
  • Calendar Management
  • Capacity Management
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Employee Time Tracking
  • Escalation Management
  • Estimating
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Filtered Views
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Tracking
  • Instant Messaging
  • Inventory Management
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Management
  • Job Tracking
  • Labeling
  • Lifecycle Management
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Organizational Charting
  • Overtime Tracking
  • Performance Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Preview Functionality
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Productivity Reporting
  • Progress Reports
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timer
  • To-Do List
  • Version Control
  • Widgets
  • Workflow Management
  • Asset Panda
  • Azuqua
  • Bitium
  • Capabiliti
  • Cloud Elements
  • Easy Insight
  • Everhour
  • Harvest
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Asset Panda
  • Azuqua
  • Bitium
  • Capabiliti
  • Cloud Elements
  • Easy Insight
  • Everhour
  • Harvest
  • HubSpot CRM
  • HubSpot Marketing Hub

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