Intercom vs Zoho SalesIQ

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$10,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,5 /5
(1 042)

Ease of Use

4,4/5

Features

4,4/5

Customer Service

4,3/5

Value for Money

4,0/5

Overall rating

4,5 /5
(92)

Ease of Use

4,4/5

Features

4,3/5

Customer Service

4,1/5

Value for Money

4,5/5

Total features 173

  • 2-Way Messaging
  • AB Testing Tools
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Blending
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For Startups
  • For Websites
  • Geotargeting
  • Help Desk Management
  • Human Handover
  • In-App Training
  • Inbox Management
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mass Texting
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • User Onboarding
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 82

  • 2-Way Messaging
  • AB Testing Tools
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Blending
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For Startups
  • For Websites
  • Geotargeting
  • Help Desk Management
  • Human Handover
  • In-App Training
  • Inbox Management
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mass Texting
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • User Onboarding
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • AWeber
  • ActiveCampaign
  • Aircall
  • AskNicely
  • Aurea Campaign Manager
  • Automate.io
  • BigCommerce
  • Bronto Marketing Platform
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • ChargeDesk
  • Clearbit
  • Clicky
  • CoreCommerce
  • DataHero
  • Desk.com
  • Deskera CRM
  • Driftrock
  • Droplr
  • Drupal
  • Front
  • GAO Telephony
  • Geckoboard
  • GetResponse
  • GitHub
  • Google Analytics 360
  • Grow
  • HappyFox Help Desk
  • HipChat
  • HubSpot Marketing Hub
  • Jimdo
  • Joomla
  • Kissmetrics
  • Landingi
  • Leadberry
  • LeadsBridge
  • LightCMS
  • Mad Mimi
  • Mailchimp
  • Marketo Engage
  • Matomo
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Notion
  • Operations Hub
  • Optimizely
  • Pinnacle Cart
  • Piwik PRO
  • PrestaShop
  • Privy
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • SatisMeter
  • Segment
  • Shift4Shop
  • Shopify
  • Slack
  • SparkPay
  • Squarespace
  • Stamplay
  • Statuspage
  • Stripe
  • Survicate
  • TeamSupport
  • Toky
  • Tray.io
  • Trello
  • Twitter/X
  • Unbounce
  • Vendio
  • VerticalResponse
  • Vision Helpdesk
  • Volusion
  • Weebly
  • Wistia
  • Wix
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zight (formerly CloudApp)
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Desk
  • Zoho Mail
  • Zoho Sites
  • Zoho Survey
  • eStreamDesk
  • iContact
  • AWeber
  • ActiveCampaign
  • Aircall
  • AskNicely
  • Aurea Campaign Manager
  • Automate.io
  • BigCommerce
  • Bronto Marketing Platform
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • ChargeDesk
  • Clearbit
  • Clicky
  • CoreCommerce
  • DataHero
  • Desk.com
  • Deskera CRM
  • Driftrock
  • Droplr
  • Drupal
  • Front
  • GAO Telephony
  • Geckoboard
  • GetResponse
  • GitHub
  • Google Analytics 360
  • Grow
  • HappyFox Help Desk
  • HipChat
  • HubSpot Marketing Hub
  • Jimdo
  • Joomla
  • Kissmetrics
  • Landingi
  • Leadberry
  • LeadsBridge
  • LightCMS
  • Mad Mimi
  • Mailchimp
  • Marketo Engage
  • Matomo
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Notion
  • Operations Hub
  • Optimizely
  • Pinnacle Cart
  • Piwik PRO
  • PrestaShop
  • Privy
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • SatisMeter
  • Segment
  • Shift4Shop
  • Shopify
  • Slack
  • SparkPay
  • Squarespace
  • Stamplay
  • Statuspage
  • Stripe
  • Survicate
  • TeamSupport
  • Toky
  • Tray.io
  • Trello
  • Twitter/X
  • Unbounce
  • Vendio
  • VerticalResponse
  • Vision Helpdesk
  • Volusion
  • Weebly
  • Wistia
  • Wix
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zight (formerly CloudApp)
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Desk
  • Zoho Mail
  • Zoho Sites
  • Zoho Survey
  • eStreamDesk
  • iContact