Intercom vs charles
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Overview
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€349.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.0/ 5Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.7/ 5Value for Money
4.3/ 5Features
Total features 168
- 2-Way Messaging
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Asynchronous Learning
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Behavior Tracking
- Blended Learning
- CAN-SPAM Compliance
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Drag & Drop Editor
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Sales/Marketing
- For Startups
- GDPR Compliance
- Geotargeting
- Group Messaging
- HTML Editor
- Help Desk Management
- Human Handover
- Image Library
- In-App Training
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Polls/Voting
- Pre-Configured Bot
- Preview Functionality
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Prospecting Tools
- QR Codes
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Analytics
- Sales Reports
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Subscriber Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Onboarding
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Workflow Management
Total features 134
- 2-Way Messaging
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Asynchronous Learning
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Behavior Tracking
- Blended Learning
- CAN-SPAM Compliance
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Drag & Drop Editor
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Sales/Marketing
- For Startups
- GDPR Compliance
- Geotargeting
- Group Messaging
- HTML Editor
- Help Desk Management
- Human Handover
- Image Library
- In-App Training
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Polls/Voting
- Pre-Configured Bot
- Preview Functionality
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Prospecting Tools
- QR Codes
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Analytics
- Sales Reports
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Subscriber Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Onboarding
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Workflow Management
Integrations
- 24sessions
- Affogata
- Aircall
- Archbee
- AskNicely
- BHN Rewards
- Belel
- Bettermode
- Calendly
- Calixa
- Campaign Monitor by Marigold
- Canny
- ChargeDesk
- ClickUp
- ConvertFlow
- DataHero
- DataScope
- Delighted
- Dialpad AI Meetings
- Driftrock
- Droplr
- Emarsys
- Enterpret
- Front
- Geckoboard
- GitHub
- Google Analytics 360
- Google Calendar
- Google Meet
- Gorgias
- Grow
- GrowSurf
- Guideflow
- Guru
- HelpDocs
- HelpShelf
- Hippo Video
- InMoment
- IrisAgent
- Jira
- Jitsi
- Klaviyo
- Landingi
- LeadsBridge
- Lokalise
- Mailchimp
- Make
- Marketo Engage
- Messenger
- Meta for Business
- Microsoft Teams
- MineOS
- Mixpanel
- NUACOM
- Octoboard for Business
- Operations Hub
- PerformLine
- Pipedream
- Pipedrive
- Plecto
- Polytomic
- Poptin
- Privy
- ProdCamp
- Productboard
- ProfitWell
- ProsperStack
- ReadMe
- Salesforce Sales Cloud
- SatisMeter
- Scorebuddy
- Segment
- Shopify
- Shopware
- Slack
- Stamplay
- Statuspage
- Statuspal
- Stripe
- Supahub
- Surfboard
- Survicate
- Syncly
- Toky
- Tolstoy
- Tray.io
- Trello
- Twitter/X
- Typeform
- UChat
- Upvoty
- VideoAsk
- Wistia
- WooCommerce
- Woopra
- WordPress
- Yodel
- Zapier
- Zendesk Suite
- Zight (formerly CloudApp)
- Zonka Feedback
- Zoom Virtual Agent
- shipit
- 24sessions
- Affogata
- Aircall
- Archbee
- AskNicely
- BHN Rewards
- Belel
- Bettermode
- Calendly
- Calixa
- Campaign Monitor by Marigold
- Canny
- ChargeDesk
- ClickUp
- ConvertFlow
- DataHero
- DataScope
- Delighted
- Dialpad AI Meetings
- Driftrock
- Droplr
- Emarsys
- Enterpret
- Front
- Geckoboard
- GitHub
- Google Analytics 360
- Google Calendar
- Google Meet
- Gorgias
- Grow
- GrowSurf
- Guideflow
- Guru
- HelpDocs
- HelpShelf
- Hippo Video
- InMoment
- IrisAgent
- Jira
- Jitsi
- Klaviyo
- Landingi
- LeadsBridge
- Lokalise
- Mailchimp
- Make
- Marketo Engage
- Messenger
- Meta for Business
- Microsoft Teams
- MineOS
- Mixpanel
- NUACOM
- Octoboard for Business
- Operations Hub
- PerformLine
- Pipedream
- Pipedrive
- Plecto
- Polytomic
- Poptin
- Privy
- ProdCamp
- Productboard
- ProfitWell
- ProsperStack
- ReadMe
- Salesforce Sales Cloud
- SatisMeter
- Scorebuddy
- Segment
- Shopify
- Shopware
- Slack
- Stamplay
- Statuspage
- Statuspal
- Stripe
- Supahub
- Surfboard
- Survicate
- Syncly
- Toky
- Tolstoy
- Tray.io
- Trello
- Twitter/X
- Typeform
- UChat
- Upvoty
- VideoAsk
- Wistia
- WooCommerce
- Woopra
- WordPress
- Yodel
- Zapier
- Zendesk Suite
- Zight (formerly CloudApp)
- Zonka Feedback
- Zoom Virtual Agent
- shipit
