Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Threema and SMS.
Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$100,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,5 /5
(1 042)

Ease of Use

4,4/5

Features

4,4/5

Customer Service

4,3/5

Value for Money

4,0/5

Overall rating

4,6 /5
(645)

Ease of Use

4,5/5

Features

4,5/5

Customer Service

4,6/5

Value for Money

4,3/5

Total features 173

  • 2-Way Messaging
  • AB Testing Tools
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales/Marketing
  • For Startups
  • Geotargeting
  • Help Desk Management
  • Human Handover
  • In-App Training
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • User Onboarding
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Total features 65

  • 2-Way Messaging
  • AB Testing Tools
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop
  • Drag & Drop Editor
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Sales/Marketing
  • For Startups
  • Geotargeting
  • Help Desk Management
  • Human Handover
  • In-App Training
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • User Onboarding
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Aircall
  • AskNicely
  • Automate.io
  • BigCommerce
  • Capsule
  • CentralStationCRM
  • ChargeDesk
  • Cloudflare
  • DataHero
  • Desk.com
  • Driftrock
  • Dropbox Business
  • Droplr
  • Freshdesk
  • Front
  • Geckoboard
  • GitHub
  • Google Analytics 360
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • HubSpot CRM
  • HubSpot Service Hub
  • JIRA Service Management
  • Jimdo
  • Jira
  • Landingi
  • LeadsBridge
  • Lime CRM
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Notion
  • OXID eShop
  • Operations Hub
  • Pipedrive
  • Pipeline CRM
  • PrestaShop
  • Privy
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SatisMeter
  • Segment
  • Shopify
  • Shopify Plus
  • Shopware
  • Slack
  • Squarespace
  • Stamplay
  • Statuspage
  • Stripe
  • SugarCRM
  • Survicate
  • TYPO3
  • Talkdesk
  • Toky
  • Tray.io
  • Trello
  • Twitter/X
  • UserVoice
  • Wistia
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zight (formerly CloudApp)
  • Aircall
  • AskNicely
  • Automate.io
  • BigCommerce
  • Capsule
  • CentralStationCRM
  • ChargeDesk
  • Cloudflare
  • DataHero
  • Desk.com
  • Driftrock
  • Dropbox Business
  • Droplr
  • Freshdesk
  • Front
  • Geckoboard
  • GitHub
  • Google Analytics 360
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • HubSpot CRM
  • HubSpot Service Hub
  • JIRA Service Management
  • Jimdo
  • Jira
  • Landingi
  • LeadsBridge
  • Lime CRM
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Notion
  • OXID eShop
  • Operations Hub
  • Pipedrive
  • Pipeline CRM
  • PrestaShop
  • Privy
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SatisMeter
  • Segment
  • Shopify
  • Shopify Plus
  • Shopware
  • Slack
  • Squarespace
  • Stamplay
  • Statuspage
  • Stripe
  • SugarCRM
  • Survicate
  • TYPO3
  • Talkdesk
  • Toky
  • Tray.io
  • Trello
  • Twitter/X
  • UserVoice
  • Wistia
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zight (formerly CloudApp)