IBM SmartCloud Engage vs Zoho Desk

 

IBM SmartCloud Engage

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Zoho Desk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

US$10,00/month US$12,00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Collaboration Tools
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management

Integrations

Customer Thermometer
OneSpan Sign
Technicon CPQ
Workato
Zoho Analytics
Zoho CRM
Zoho Cliq
Zoho Creator
Zoho Flow
Zoho Forms
Zoho Projects
Zoho SalesIQ
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