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Vivantio vs Capacity

Vivantio

(178)
Learn More

Capacity

(14)
Learn More
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile

Starting from

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25,000.00/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(178)

Ease of Use

4.2/ 5

Features

4.2/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5
Read all reviews

Overall rating

4.5 /5
(14)

Ease of Use

4.3/ 5

Features

4.1/ 5

Customer Service

4.6/ 5

Value for Money

4.2/ 5
Read all reviews

Total features 159

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attended Automation
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Business Process Automation
  • Business Process Control
  • CES Survey Structure
  • CMDB
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Localization Automation
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 99

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attended Automation
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Business Process Automation
  • Business Process Control
  • CES Survey Structure
  • CMDB
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Localization Automation
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Azure Active Directory
  • Azure DevOps Services
  • Box
  • Bullhorn ATS & CRM
  • Clearbit
  • ConvertKit
  • Cornerstone
  • Datadog
  • Encompass
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • HubSpot Marketing Hub
  • Insperity OrgPlus
  • Jira
  • Lansweeper
  • Loggly
  • Marketo Sales Connect
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • New Relic
  • Okta
  • OneDrive
  • OpsGenie
  • PagerDuty
  • Paylocity
  • Procore
  • Salesforce Platform
  • ServiceNow
  • Slack
  • Spiceworks Cloud Help Desk
  • Surefire CRM
  • TriNet Zenefits
  • Twilio
  • UKG Pro
  • Unanet CRM by Cosential
  • Zendesk Suite
  • ZoomInfo Sales
  • Azure Active Directory
  • Azure DevOps Services
  • Box
  • Bullhorn ATS & CRM
  • Clearbit
  • ConvertKit
  • Cornerstone
  • Datadog
  • Encompass
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • HubSpot Marketing Hub
  • Insperity OrgPlus
  • Jira
  • Lansweeper
  • Loggly
  • Marketo Sales Connect
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • New Relic
  • Okta
  • OneDrive
  • OpsGenie
  • PagerDuty
  • Paylocity
  • Procore
  • Salesforce Platform
  • ServiceNow
  • Slack
  • Spiceworks Cloud Help Desk
  • Surefire CRM
  • TriNet Zenefits
  • Twilio
  • UKG Pro
  • Unanet CRM by Cosential
  • Zendesk Suite
  • ZoomInfo Sales

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