Vivantio vs ky2help
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$59.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€20,000.00/one-time
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.2/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Ease of Use
3.8/ 5Features
4.2/ 5Customer Service
4.5/ 5Value for Money
3.8/ 5Features
Total features 159
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- CES Survey Structure
- CMDB
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- Forecasting
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Total features 88
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- CES Survey Structure
- CMDB
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- Forecasting
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Performance Metrics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Integrations
- Abacus
- Azure Active Directory
- Azure DevOps Services
- DSM
- Datadog
- DocuWare
- Docusnap
- Enzoic for Active Directory Lite
- Fabasoft Approve
- Fabasoft Business Process Cloud
- Fabasoft Contracts
- Fabasoft eGov-Suite
- Gmail
- HR Active Directory Connect
- Identify
- Ivanti File Director
- Jira
- LOGINventory
- Lansweeper
- Loggly
- Microsoft 365
- Microsoft Azure
- Microsoft Exchange
- Microsoft SharePoint
- Microsoft Teams
- New Relic
- Okta
- OpsGenie
- Orion
- PagerDuty
- STARFACE
- STS Cloud
- STS Tracker
- Salesforce Platform
- SelectLine
- ServiceNow
- Slack
- Smart CTI Connector
- Spiceworks Cloud Help Desk
- SwaggerHub
- Twilio
- Zabbix
- baramundi Management Suite
- rexx systems
- vCenter Server
- Abacus
- Azure Active Directory
- Azure DevOps Services
- DSM
- Datadog
- DocuWare
- Docusnap
- Enzoic for Active Directory Lite
- Fabasoft Approve
- Fabasoft Business Process Cloud
- Fabasoft Contracts
- Fabasoft eGov-Suite
- Gmail
- HR Active Directory Connect
- Identify
- Ivanti File Director
- Jira
- LOGINventory
- Lansweeper
- Loggly
- Microsoft 365
- Microsoft Azure
- Microsoft Exchange
- Microsoft SharePoint
- Microsoft Teams
- New Relic
- Okta
- OpsGenie
- Orion
- PagerDuty
- STARFACE
- STS Cloud
- STS Tracker
- Salesforce Platform
- SelectLine
- ServiceNow
- Slack
- Smart CTI Connector
- Spiceworks Cloud Help Desk
- SwaggerHub
- Twilio
- Zabbix
- baramundi Management Suite
- rexx systems
- vCenter Server