Vivantio vs theSavvySuite

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog, identity management, and automated processes to help organizations efficiently manage their IT services and resources. The product's modular design and extensive integration capabilities make it suitable for companies of all sizes, from small businesses to large enterprises.
theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€3.90/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(178)

Ease of Use

4.2/ 5

Features

4.2/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5

Overall rating

4 /5
(1)

Ease of Use

4/ 5

Features

4/ 5

Customer Service

5/ 5

Value for Money

4/ 5

Total features 159

  • AI/Machine Learning
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Account Alerts
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • CES Survey Structure
  • CMDB
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forecasting
  • Full Text Search
  • Governance
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Prioritization
  • Privileged Account Management
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Security Auditing
  • Segmentation
  • Self Service Portal
  • Self-Service Access Request
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • User Provisioning
  • Vendor Management
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management

Total features 33

  • AI/Machine Learning
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Account Alerts
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • CES Survey Structure
  • CMDB
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forecasting
  • Full Text Search
  • Governance
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Prioritization
  • Privileged Account Management
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Security Auditing
  • Segmentation
  • Self Service Portal
  • Self-Service Access Request
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • User Provisioning
  • Vendor Management
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management
  • Azure Active Directory
  • Azure DevOps Services
  • Datadog
  • Gmail
  • Jira
  • Lansweeper
  • Loggly
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • New Relic
  • Okta
  • OpsGenie
  • PagerDuty
  • Salesforce Platform
  • Slack
  • Spiceworks Cloud Help Desk
  • Twilio
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