---
description: Compare ServiceNow vs ConnectWise PSA for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ServiceNow vs ConnectWise PSA | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow \<span\>vs\</span\> ConnectWise PSA](https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage)

# Compare ServiceNow vs ConnectWise PSA

Canonical: https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage

> Detailed comparison between ServiceNow and ConnectWise PSA. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | ConnectWise PSA |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 344 | 273 |
| **Starting Price** | US$100,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- API
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Tracking
- IT Reporting
- License Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Status Tracking
- Support Ticket Management

### ConnectWise PSA

- API
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Tracking
- IT Reporting
- License Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Status Tracking
- Support Ticket Management

## Links

- [View ServiceNow Profile](https://www.getapp.za.com/software/9156/servicenow)
- [View ConnectWise PSA Profile](https://www.getapp.za.com/software/100721/connectwise-manage)
- [View Original Comparison](https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ServiceNow vs ConnectWise PSA | GetApp South Africa 2026","description":"Compare ServiceNow vs ConnectWise PSA for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage","about":[{"@id":"https://www.getapp.za.com/software/9156/servicenow#software"},{"@id":"https://www.getapp.za.com/software/100721/connectwise-manage#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"ServiceNow","description":"ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to  automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards. \n\nServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. ServiceNow offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.\n\nServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. \n\nServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/00c1fc51-b68d-4dd8-9aae-d658c06f6e39.avif","url":"https://www.getapp.za.com/software/9156/servicenow","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/9156/servicenow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"ConnectWise PSA","description":"ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can also be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.\n\nConnectWise PSA offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into critical KPIs. ConnectWise PSA also comes as a mobile app for dealing with service requests and access data on-the-go.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1f763ed0-2ef9-4ca9-8298-effe790854e7.png","url":"https://www.getapp.za.com/software/100721/connectwise-manage","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/100721/connectwise-manage#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":273},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Data Centre Management Software","position":2,"item":"/directory/277/data-center-management/software","@type":"ListItem"},{"name":"ServiceNow vs ConnectWise PSA","position":3,"item":"https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/9156/100721/servicenow/vs/connectwise-manage#breadcrumblist"}]}
</script>