---
description: Compare ServiceNow vs Freshdesk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ServiceNow vs Freshdesk | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow \<span\>vs\</span\> Freshdesk](https://www.getapp.za.com/compare/9156/10317/servicenow/vs/freshdesk)

# Compare ServiceNow vs Freshdesk

Canonical: https://www.getapp.za.com/compare/9156/10317/servicenow/vs/freshdesk

> Detailed comparison between ServiceNow and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Freshdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 344 | 3408 |
| **Starting Price** | US$100,00 | US$19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- API
- Alerts/Escalation
- CRM
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Freshdesk

- API
- Alerts/Escalation
- CRM
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.getapp.za.com/software/9156/servicenow)
- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Original Comparison](https://www.getapp.za.com/compare/9156/10317/servicenow/vs/freshdesk)

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