ServiceNow vs Helpjuice
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees &...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$120.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Features
Total features 73
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- CRM
- Capacity Management
- Catalog Management
- Change Management
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Employee Management
- Employee Onboarding
- Feedback Management
- Financial Management
- Full Text Search
- Graphical User Interface
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Multi-Cloud Management
- Multi-Language
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Prioritization
- Problem Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rich Text Editor
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Version Control
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Management
Total features 55
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- CRM
- Capacity Management
- Catalog Management
- Change Management
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Employee Management
- Employee Onboarding
- Feedback Management
- Financial Management
- Full Text Search
- Graphical User Interface
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Multi-Cloud Management
- Multi-Language
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Prioritization
- Problem Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rich Text Editor
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Version Control
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Management
Integrations
- ASTRA
- AUDITWorks
- Azure Active Directory
- BeyondTrust Remote Support
- Bitbucket
- Contact Cloud
- Dynatrace
- Freshdesk
- GitHub
- Google Drive
- IFTTT
- Intercom
- JIRA Service Management
- LogicMonitor
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Olark
- PagerDuty
- Pentaho
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Salesforce Platform
- Shopify
- Slack
- Splunk Enterprise
- Squarespace
- Tableau
- Talend Data Integrity and Data Governance
- WordPress
- Workato
- Zapier
- Zendesk Suite
- xMatters
- ASTRA
- AUDITWorks
- Azure Active Directory
- BeyondTrust Remote Support
- Bitbucket
- Contact Cloud
- Dynatrace
- Freshdesk
- GitHub
- Google Drive
- IFTTT
- Intercom
- JIRA Service Management
- LogicMonitor
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Olark
- PagerDuty
- Pentaho
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Salesforce Platform
- Shopify
- Slack
- Splunk Enterprise
- Squarespace
- Tableau
- Talend Data Integrity and Data Governance
- WordPress
- Workato
- Zapier
- Zendesk Suite
- xMatters