ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ServiceManager: Advanced returns & repair solution for 3rd-party providers, returns centers & OEMs. Cloud-based, customizable workflows, robust reporting. Optimize efficiency & enhance customer service. Embrace the future of management with ServiceManager.
ServiceManager: Advanced returns & repair solution for 3rd-party providers, returns centers & OEMs. Cloud-based, customizable workflows, robust...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$100.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$1,500.00

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(292)

Ease of Use

4.2/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

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Total features 73

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Capacity Management
  • Catalog Management
  • Change Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Eligibility Verification
  • Email Management
  • Employee Management
  • File Storage
  • Financial Management
  • For Field Service
  • For General Contractors
  • For Manufacturers
  • Forms Management
  • Graphical User Interface
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Integrated Business Operations
  • Integrated Development Environment
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Cloud Management
  • Parts Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Product Registration
  • Project Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Version Control
  • Warranty Claims Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 56

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Capacity Management
  • Catalog Management
  • Change Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Eligibility Verification
  • Email Management
  • Employee Management
  • File Storage
  • Financial Management
  • For Field Service
  • For General Contractors
  • For Manufacturers
  • Forms Management
  • Graphical User Interface
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Integrated Business Operations
  • Integrated Development Environment
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Cloud Management
  • Parts Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Product Registration
  • Project Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Version Control
  • Warranty Claims Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
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  • BeyondTrust Remote Support
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  • GitHub
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  • LogicMonitor
  • Microsoft 365
  • Microsoft SharePoint
  • PagerDuty
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  • SAP S/4HANA Cloud
  • Salesforce Marketing Cloud
  • Slack
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