ServiceNow vs ServiceManager
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ServiceManager: Advanced returns & repair solution for 3rd-party providers, returns centers & OEMs. Cloud-based, customizable workflows, robust reporting. Optimize efficiency & enhance customer service. Embrace the future of management with ServiceManager.
ServiceManager: Advanced returns & repair solution for 3rd-party providers, returns centers & OEMs. Cloud-based, customizable workflows, robust...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1,500.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Features
Total features 73
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Billing & Invoicing
- Business Process Automation
- CRM
- Capacity Management
- Catalog Management
- Change Management
- Claims Management
- Client Portal
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Dispatch Management
- Document Management
- Drag & Drop
- Eligibility Verification
- Email Management
- Employee Management
- File Storage
- Financial Management
- For Field Service
- For General Contractors
- For Manufacturers
- Forms Management
- Graphical User Interface
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Job Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mobile Access
- Multi-Cloud Management
- Parts Management
- Performance Metrics
- Performance Monitoring
- Policy Management
- Preventive Maintenance
- Prioritization
- Problem Management
- Product Registration
- Project Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Returns Management
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Version Control
- Warranty Claims Management
- Warranty Tracking
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 56
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Billing & Invoicing
- Business Process Automation
- CRM
- Capacity Management
- Catalog Management
- Change Management
- Claims Management
- Client Portal
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Dispatch Management
- Document Management
- Drag & Drop
- Eligibility Verification
- Email Management
- Employee Management
- File Storage
- Financial Management
- For Field Service
- For General Contractors
- For Manufacturers
- Forms Management
- Graphical User Interface
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Job Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mobile Access
- Multi-Cloud Management
- Parts Management
- Performance Metrics
- Performance Monitoring
- Policy Management
- Preventive Maintenance
- Prioritization
- Problem Management
- Product Registration
- Project Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Returns Management
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Version Control
- Warranty Claims Management
- Warranty Tracking
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Azure Active Directory
- BeyondTrust Remote Support
- Bitbucket
- Dynatrace
- GitHub
- IFTTT
- JIRA Service Management
- LogicMonitor
- Microsoft 365
- Microsoft SharePoint
- PagerDuty
- Pentaho
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Slack
- Splunk Enterprise
- Tableau
- Talend Data Integrity and Data Governance
- Workato
- Zapier
- xMatters
Not provided by vendor