ServiceNow vs HappyFox Help Desk

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$100.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$9.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(292)

Ease of Use

4.2/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

Overall rating

4.6 /5
(93)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Total features 73

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Feedback Management
  • Financial Management
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Graphical User Interface
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Integrated Business Operations
  • Integrated Development Environment
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Cloud Management
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Version Control
  • Widgets
  • Workflow Management

Total features 76

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Feedback Management
  • Financial Management
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Graphical User Interface
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Integrated Business Operations
  • Integrated Development Environment
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Cloud Management
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Version Control
  • Widgets
  • Workflow Management
  • Adobe Commerce
  • Asana
  • Azure Active Directory
  • Batchbook
  • BeyondTrust Remote Support
  • BigCommerce
  • Bitbucket
  • ChartMogul
  • ClassLink
  • Dialpad
  • Dynatrace
  • FreshBooks
  • FullContact
  • GitHub
  • GitLab
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • HubSpot Service Hub
  • IFTTT
  • Insightly
  • JIRA Service Management
  • Jira
  • JustCall
  • Keap
  • LogMeIn Rescue
  • LogicMonitor
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft SharePoint
  • Microsoft Teams
  • Mixpanel
  • Nicereply
  • Okta
  • Olark
  • OneLogin
  • PagerDuty
  • Pentaho
  • Pipedrive
  • SAP S/4HANA Cloud
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SmartSignin
  • Splunk Enterprise
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Tableau
  • Talend Data Integrity and Data Governance
  • Twilio
  • Twitter/X
  • WordPress
  • Workato
  • Wrike
  • Zapier
  • Zoho CRM
  • xMatters
  • Adobe Commerce
  • Asana
  • Azure Active Directory
  • Batchbook
  • BeyondTrust Remote Support
  • BigCommerce
  • Bitbucket
  • ChartMogul
  • ClassLink
  • Dialpad
  • Dynatrace
  • FreshBooks
  • FullContact
  • GitHub
  • GitLab
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • HubSpot Service Hub
  • IFTTT
  • Insightly
  • JIRA Service Management
  • Jira
  • JustCall
  • Keap
  • LogMeIn Rescue
  • LogicMonitor
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft SharePoint
  • Microsoft Teams
  • Mixpanel
  • Nicereply
  • Okta
  • Olark
  • OneLogin
  • PagerDuty
  • Pentaho
  • Pipedrive
  • SAP S/4HANA Cloud
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SmartSignin
  • Splunk Enterprise
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Tableau
  • Talend Data Integrity and Data Governance
  • Twilio
  • Twitter/X
  • WordPress
  • Workato
  • Wrike
  • Zapier
  • Zoho CRM
  • xMatters