ServiceNow vs HappyFox Help Desk
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$9.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 73
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- CRM
- Call Center Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Feedback Management
- Financial Management
- For Insurance Industry
- Forms Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Negative Feedback Management
- Online Forums
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Project Time Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Version Control
- Widgets
- Workflow Management
Total features 76
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- CRM
- Call Center Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Feedback Management
- Financial Management
- For Insurance Industry
- Forms Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Negative Feedback Management
- Online Forums
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Project Time Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Version Control
- Widgets
- Workflow Management
Integrations
- Adobe Commerce
- Asana
- Azure Active Directory
- Batchbook
- BeyondTrust Remote Support
- BigCommerce
- Bitbucket
- ChartMogul
- ClassLink
- Dialpad
- Dynatrace
- FreshBooks
- FullContact
- GitHub
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- IFTTT
- Insightly
- JIRA Service Management
- Jira
- JustCall
- Keap
- LogMeIn Rescue
- LogicMonitor
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Mixpanel
- Nicereply
- Okta
- Olark
- OneLogin
- PagerDuty
- Pentaho
- Pipedrive
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Shopify
- Slack
- SmartSignin
- Splunk Enterprise
- Stripe
- SugarCRM
- SurveyMonkey
- Tableau
- Talend Data Integrity and Data Governance
- Twilio
- Twitter/X
- WordPress
- Workato
- Wrike
- Zapier
- Zoho CRM
- xMatters
- Adobe Commerce
- Asana
- Azure Active Directory
- Batchbook
- BeyondTrust Remote Support
- BigCommerce
- Bitbucket
- ChartMogul
- ClassLink
- Dialpad
- Dynatrace
- FreshBooks
- FullContact
- GitHub
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- IFTTT
- Insightly
- JIRA Service Management
- Jira
- JustCall
- Keap
- LogMeIn Rescue
- LogicMonitor
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Mixpanel
- Nicereply
- Okta
- Olark
- OneLogin
- PagerDuty
- Pentaho
- Pipedrive
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Shopify
- Slack
- SmartSignin
- Splunk Enterprise
- Stripe
- SugarCRM
- SurveyMonkey
- Tableau
- Talend Data Integrity and Data Governance
- Twilio
- Twitter/X
- WordPress
- Workato
- Wrike
- Zapier
- Zoho CRM
- xMatters