ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$100.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$55.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(292)

Ease of Use

4.2/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

Overall rating

4.4 /5
(4,022)

Ease of Use

4.3/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

Total features 73

  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • Financial Management
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Graphical User Interface
  • Group Management
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IVR
  • Impact Management
  • Inbound Call Center
  • Incident Management
  • Integrated Business Operations
  • Integrated Development Environment
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Cloud Management
  • Multi-Language
  • Multiple Scripts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Management

Total features 180

  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • Financial Management
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Graphical User Interface
  • Group Management
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IVR
  • Impact Management
  • Inbound Call Center
  • Incident Management
  • Integrated Business Operations
  • Integrated Development Environment
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Cloud Management
  • Multi-Language
  • Multiple Scripts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Management
  • 123FormBuilder
  • 3CLogic
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Asset Panda
  • Autotask PSA
  • Azuqua
  • Azure Active Directory
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BeyondTrust Remote Support
  • BigCommerce
  • Bird
  • Bitbucket
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CXone Mpower
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Dynatrace
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • GitHub
  • Google Analytics 360
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • IFTTT
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • JIRA Service Management
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LogicMonitor
  • LoginRadius
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • MeisterTask
  • Membrain
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • Nextiva
  • Nicereply
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pentaho
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Redmine
  • SAP Business One
  • SAP S/4HANA Cloud
  • Sailthru by Marigold
  • SalesSeek
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Splunk Enterprise
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SupportSync
  • SurveyLab
  • TMetric
  • Tableau
  • Talend Data Integrity and Data Governance
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usersnap
  • ValueOps
  • Velaro
  • VeriShow
  • Vidyard
  • Vivocha
  • WHMCS
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom Workplace
  • elevio
  • eyeson
  • iorad
  • kintone
  • miniOrange
  • xMatters
  • 123FormBuilder
  • 3CLogic
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Asset Panda
  • Autotask PSA
  • Azuqua
  • Azure Active Directory
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BeyondTrust Remote Support
  • BigCommerce
  • Bird
  • Bitbucket
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CXone Mpower
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Dynatrace
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • GitHub
  • Google Analytics 360
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • IFTTT
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • JIRA Service Management
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LogicMonitor
  • LoginRadius
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • MeisterTask
  • Membrain
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • Nextiva
  • Nicereply
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pentaho
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Redmine
  • SAP Business One
  • SAP S/4HANA Cloud
  • Sailthru by Marigold
  • SalesSeek
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Splunk Enterprise
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SupportSync
  • SurveyLab
  • TMetric
  • Tableau
  • Talend Data Integrity and Data Governance
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usersnap
  • ValueOps
  • Velaro
  • VeriShow
  • Vidyard
  • Vivocha
  • WHMCS
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom Workplace
  • elevio
  • eyeson
  • iorad
  • kintone
  • miniOrange
  • xMatters