Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers…
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Create surveys easily, customize it based on your requirements or choose free our in built templates.
ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$12,00/month

  • Free
  • Open Source
  • Subscription

Starting from

US$7,00/month

  • Free
  • Open Source
  • Subscription

Overall rating

4,4 /5
(62)
Ease of Use
4,5/5
Features & Functionality
3,9/5
Customer Service
4,6/5
Value for Money
4,4/5

Overall rating

5 /5
(5)
Ease of Use
4,5/5
Features & Functionality
5/5
Customer Service
4,5/5
Value for Money
5/5

Total features 67

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Prioritization
  • Project Management
  • Project Time Tracking
  • Question Branching
  • Question Library
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Ticket Management
  • Timer
  • URL Customization
  • WYSIWYG Editor
  • Workflow Configuration
  • Workflow Management

Total features 16

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Recording
  • Call Tracking
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Prioritization
  • Project Management
  • Project Time Tracking
  • Question Branching
  • Question Library
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Ticket Management
  • Timer
  • URL Customization
  • WYSIWYG Editor
  • Workflow Configuration
  • Workflow Management
  • Campaign Monitor
  • Chargebee
  • Constant Contact
  • Facebook
  • GitHub
  • Mailchimp
  • Olark
  • Salesforce Platform
  • Shopify
  • Slack
  • Campaign Monitor
  • Chargebee
  • Constant Contact
  • Facebook
  • GitHub
  • Mailchimp
  • Olark
  • Salesforce Platform
  • Shopify
  • Slack