ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.
ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoiper is a cross-platform VoIP softphone dialer that allows voice and video calls, plus instant messaging, to be conducted through multiple Private Branch Exchnage (PBX) networks or favoured Session Initiation Protocol (SIP) providers, with smartphone apps also available for iOS and Android devices
Zoiper is a cross-platform VoIP softphone dialer that allows voice and video calls, plus instant messaging, to be conducted through multiple Private...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • One Time License
  • Subscription

Starting from

US$4,99/one-time

  • Free
  • One Time License
  • Subscription

Overall rating

4,2 /5
(246)
Ease of Use
4,2/5
Features & Functionality
4,2/5
Customer Service
4/5
Value for Money
3,8/5

Overall rating

4,4 /5
(77)
Ease of Use
4,4/5
Features & Functionality
4,2/5
Customer Service
4,3/5
Value for Money
4,6/5

Total features 50

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Lead Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Activity Tracking
  • Customizable Branding
  • Dashboard Creation
  • Data Import/Export
  • Distribution Management
  • Email Management
  • Employee Database
  • Help Desk Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Lead Distribution
  • Live Chat
  • Manual Dialer
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • On-Demand Recording
  • Predictive Dialer
  • Prioritization
  • Queue Management
  • Real Time Data
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Softphone Software
  • Software Development
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail

Total features 32

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Lead Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Activity Tracking
  • Customizable Branding
  • Dashboard Creation
  • Data Import/Export
  • Distribution Management
  • Email Management
  • Employee Database
  • Help Desk Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Lead Distribution
  • Live Chat
  • Manual Dialer
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • On-Demand Recording
  • Predictive Dialer
  • Prioritization
  • Queue Management
  • Real Time Data
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Softphone Software
  • Software Development
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Freshdesk
  • Nimble
  • VICIdial
  • Freshdesk
  • Nimble
  • VICIdial