ShoreTel vs Zendesk

 

ShoreTel

Learn More

Zendesk

Visit Website

Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

N/A US$5,00/month
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base
Live / Video Conferencing
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management
Voice Mail
Workflow Management

Integrations

123FormBuilder
AuguTech
Bitium
Clarizen
ClickDesk
Get Satisfaction
Innotas
InsightSquared
JobDiva
Klipfolio
Logicbox
Oreka TR
Podio
SpitFire
Tigerpaw
VPI Capture
Vivocha
Yonyx
Zendesk Chat
injixo