CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$99,00/month

  • Free
  • Subscription

Starting from

US$45,00/month

  • Free
  • Subscription

Overall rating

4,4 /5
(23)
Ease of Use
4,4/5
Features & Functionality
4,5/5
Customer Service
4,4/5
Value for Money
4,5/5

Overall rating

4,5 /5
(27)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Total features 49

  • API
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Contact Management
  • Conversion Tracking
  • Customer History
  • Dashboard
  • Data Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail

Total features 43

  • API
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Contact Management
  • Conversion Tracking
  • Customer History
  • Dashboard
  • Data Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Freshdesk
  • Google Analytics
  • Impel
  • Mixpanel
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Freshdesk
  • Google Analytics
  • Impel
  • Mixpanel
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM