Salesforce Service Cloud vs C2-ITSM
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Overview
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$44.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.2/ 5Ease of Use
4.3/ 5Features
4/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Features
Total features 216
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- Bug Tracking
- CRM
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Disaster Recovery
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Gantt/Timeline View
- Geotargeting
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Offline Form
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Permit Issuance
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Route Optimization
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Taxation & Assessment
- Technician Management
- Template Management
- Territory Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Tracking
- Timesheet Management
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- User Management
- Utility Billing
- Virtual Assistant
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 116
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- Bug Tracking
- CRM
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Disaster Recovery
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Gantt/Timeline View
- Geotargeting
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Offline Form
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Permit Issuance
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Route Optimization
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Taxation & Assessment
- Technician Management
- Template Management
- Territory Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Tracking
- Timesheet Management
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- User Management
- Utility Billing
- Virtual Assistant
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Microsoft Azure
- Natterbox
- QuickBooks Online Advanced
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- Zapier
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Microsoft Azure
- Natterbox
- QuickBooks Online Advanced
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- Zapier