Salesforce Service Cloud vs DonorSnap
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Overview
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
DonorSnap provides donor management capabilities within the cloud, spanning contact record-keeping, database querying, payments, reporting and form building
DonorSnap provides donor management capabilities within the cloud, spanning contact record-keeping, database querying, payments, reporting and form...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$50.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.2/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.8/ 5Value for Money
4.8/ 5Features
Total features 216
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Alumni Management
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Committee Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Contribution Tracking
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Donation Tracking
- Donor Discovery
- Donor Management
- Drag & Drop
- Driver Management
- Dues Management
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Management
- Event Ticketing
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Nonprofits
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- Fund Accounting
- Fundraising Management
- GPS
- Geotargeting
- Gift Matching Management
- Goal Setting/Tracking
- Grant Management
- Help Desk Management
- Historical Reporting
- Historical Trend Analysis
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Member Database
- Membership Management
- Mobile Access
- Mobile Giving
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Offline Form
- Online Forms
- Online Forums
- Online Giving
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Payment Processing
- Performance Management
- Performance Metrics
- Permit Issuance
- Personalization
- Pledge Management
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Receipt Management
- Records Management
- Recurring Giving
- Recurring/Subscription Billing
- Registration Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- Routing
- SMS Messaging
- Safety Incident Management
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Taxation & Assessment
- Technician Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Utility Billing
- Virtual Assistant
- Volunteer Management
- Web Forms
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Total features 76
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Alumni Management
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Committee Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Contribution Tracking
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Donation Tracking
- Donor Discovery
- Donor Management
- Drag & Drop
- Driver Management
- Dues Management
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Management
- Event Ticketing
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Nonprofits
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- Fund Accounting
- Fundraising Management
- GPS
- Geotargeting
- Gift Matching Management
- Goal Setting/Tracking
- Grant Management
- Help Desk Management
- Historical Reporting
- Historical Trend Analysis
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Member Database
- Membership Management
- Mobile Access
- Mobile Giving
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Offline Form
- Online Forms
- Online Forums
- Online Giving
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Payment Processing
- Performance Management
- Performance Metrics
- Permit Issuance
- Personalization
- Pledge Management
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Receipt Management
- Records Management
- Recurring Giving
- Recurring/Subscription Billing
- Registration Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- Routing
- SMS Messaging
- Safety Incident Management
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Taxation & Assessment
- Technician Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Utility Billing
- Virtual Assistant
- Volunteer Management
- Web Forms
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- AuctionSnap
- CRM Analytics
- CXone Mpower
- Constant Contact
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- QuickBooks Desktop
- QuickBooks Enterprise
- QuickBooks Online
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk
- Twilio
- Vonage Contact Center
- Workforce Optimization (WFO)
- goEmerchant Shopping Cart Software
- AuctionSnap
- CRM Analytics
- CXone Mpower
- Constant Contact
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- QuickBooks Desktop
- QuickBooks Enterprise
- QuickBooks Online
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk
- Twilio
- Vonage Contact Center
- Workforce Optimization (WFO)
- goEmerchant Shopping Cart Software
