Salesforce Service Cloud vs TimeTap
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Overview
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
TimeTap is a feature rich online appointment scheduling solution for businesses in various sectors including education, government, healthcare, fitness, nonprofits, small businesses and more. The tool can manage booking for multiple staff and locations.
TimeTap is a feature rich online appointment scheduling solution for businesses in various sectors including education, government, healthcare,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$28.45/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.2/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Features
Total features 216
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Assessment Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Bed Management
- Before & After Pictures
- Billing & Invoicing
- Blended Call Center
- Booking Management
- Broadcast Messaging
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Cancellation Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Check-in/Check-out
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Delivery Tracking
- Discount Management
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Driver Management
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Calendar
- Event Logs
- Event Scheduling
- Event Triggered Actions
- Facility Scheduling
- Faculty/Staff Management
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Healthcare
- For Insurance Industry
- For Medical Purposes
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Geotargeting
- Gift Card Management
- Group Scheduling
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- In-Patient Management
- Inbound Call Center
- Incident Management
- Incident Reporting
- Initial Assessments
- Inspection Management
- Insurance Eligibility Verification
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Invoice Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Loyalty Program
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Medical Billing
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-Physician
- Multi-Provider Practice
- Multiple Appointment Types
- No-Show Tracking
- Offline Form
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Forums
- Online Payments
- Online Scheduling
- Online Time Clock
- Order Management
- Order Tracking
- Out-Patient Management
- Outbound Call Center
- Patient Communications
- Patient Engagement Software
- Patient Intake
- Patient Portal
- Patient Questionnaires
- Patient Scheduling
- Payment Collection in the Field
- Payment Processing
- Performance Management
- Performance Metrics
- Permit Issuance
- Physician Management
- Physician Scheduling
- Pre-Appointment Screening
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Promotions Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Records Management
- Recurring Appointments
- Referral Tracking
- Registration Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Scheduling
- Revenue Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Room Booking
- Room Scheduling
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Taxation & Assessment
- Team Calendars
- Technician Management
- Template Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Tracking
- Timesheet Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Treatment Packages
- Treatment Planning
- Utility Billing
- Video Conferencing
- Virtual Assistant
- Virtual Meetings
- Virtual Waiting Room
- Wait List Management
- Web Forms
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Total features 143
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Assessment Management
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Bed Management
- Before & After Pictures
- Billing & Invoicing
- Blended Call Center
- Booking Management
- Broadcast Messaging
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Cancellation Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Check-in/Check-out
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Delivery Tracking
- Discount Management
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Driver Management
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Calendar
- Event Logs
- Event Scheduling
- Event Triggered Actions
- Facility Scheduling
- Faculty/Staff Management
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Healthcare
- For Insurance Industry
- For Medical Purposes
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Geotargeting
- Gift Card Management
- Group Scheduling
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- In-Patient Management
- Inbound Call Center
- Incident Management
- Incident Reporting
- Initial Assessments
- Inspection Management
- Insurance Eligibility Verification
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Invoice Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Loyalty Program
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Medical Billing
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-Physician
- Multi-Provider Practice
- Multiple Appointment Types
- No-Show Tracking
- Offline Form
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Forums
- Online Payments
- Online Scheduling
- Online Time Clock
- Order Management
- Order Tracking
- Out-Patient Management
- Outbound Call Center
- Patient Communications
- Patient Engagement Software
- Patient Intake
- Patient Portal
- Patient Questionnaires
- Patient Scheduling
- Payment Collection in the Field
- Payment Processing
- Performance Management
- Performance Metrics
- Permit Issuance
- Physician Management
- Physician Scheduling
- Pre-Appointment Screening
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Promotions Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Records Management
- Recurring Appointments
- Referral Tracking
- Registration Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Scheduling
- Revenue Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Room Booking
- Room Scheduling
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Taxation & Assessment
- Team Calendars
- Technician Management
- Template Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Tracking
- Timesheet Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Treatment Packages
- Treatment Planning
- Utility Billing
- Video Conferencing
- Virtual Assistant
- Virtual Meetings
- Virtual Waiting Room
- Wait List Management
- Web Forms
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Google Calendar
- Helpshift
- InGenius
- LiveOps
- Microsoft 365
- Microsoft Outlook
- Natterbox
- PayPal
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Square Payments
- Stripe
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Google Calendar
- Helpshift
- InGenius
- LiveOps
- Microsoft 365
- Microsoft Outlook
- Natterbox
- PayPal
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Square Payments
- Stripe
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)