Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more
Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$25,00/month

  • Subscription

Starting from

US$99,00/month

  • Subscription
5
233
4
170
3
35
2
6
1
2
Ease of Use
4/5
Features & Functionality
4,4/5
Customer Service
4,2/5
Value for Money
4,1/5
90%
would recommend this app
0
(0)
5
0
4
0
3
0
2
0
1
0
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5
0%
would recommend this app

Total features 109

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Campaign Segmentation
  • Case Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Contract Management
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Lead Generation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Problem Management
  • Quality Control
  • Real Time Monitoring
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Website Integration
  • Work Order Management
  • Workflow Management

Total features 29

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Campaign Segmentation
  • Case Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Contract Management
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Lead Generation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Problem Management
  • Quality Control
  • Real Time Monitoring
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Website Integration
  • Work Order Management
  • Workflow Management
  • FinancialForce Accounting
  • Five9
  • Freshdesk
  • Google AdWords
  • InGenius
  • Planyo
  • Quick Base
  • Salesforce Social Studio
  • Sharpen
  • SmarterU LMS
  • FinancialForce Accounting
  • Five9
  • Freshdesk
  • Google AdWords
  • InGenius
  • Planyo
  • Quick Base
  • Salesforce Social Studio
  • Sharpen
  • SmarterU LMS