Salesforce Service Cloud vs eWay-CRM
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Overview
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and marketing.
It also contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.
eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and marketing.
It also...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$24.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.2/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.7/ 5Value for Money
4.4/ 5Features
Total features 216
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Advocate Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Processing
- Bid Management
- Billable Items Tracking
- Billing & Invoicing
- Billing Rate Management
- Blended Call Center
- Budget Management
- Budgeting/Forecasting
- Buyer Management
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Order Management
- Charting
- Chat/Messaging
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Committee Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Conflict Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost-to-Completion Tracking
- Customer Advocacy
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Generation
- Document Management
- Document Storage
- Document Templates
- Donation Tracking
- Drag & Drop
- Drip Campaigns
- Driver Management
- Due Date Tracking
- Dynamic Content
- Electronic Signature
- Email Alerts
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Equipment Maintenance
- Estimating
- Event Logs
- Event Management
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Management
- Fixed Asset Management
- For AEC Industry
- For Call Centers
- For Contact Centers
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Tracking
- Full Text Search
- Fundraising Management
- GPS
- Geotargeting
- Grant Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Image Library
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Meeting Management
- Membership Management
- Milestone Tracking
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Nonprofit Advocacy
- Offline Form
- Online Forums
- Online Time Clock
- Opportunity Management
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Permit Issuance
- Pipeline Management
- Pipeline Reports
- Planning Tools
- Portfolio Management
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Referral Tracking
- Registration Management
- Relationship Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shared Contacts
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Subcontractor Management
- Subscriber Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Taxation & Assessment
- Team Assignments
- Technician Management
- Template Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Clock
- Time Tracking
- To-Do List
- Traditional Methodologies
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Trust Accounting
- Utility Billing
- Virtual Assistant
- Visualization
- Volunteer Management
- WYSIWYG Editor
- Warranty Tracking
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Total features 185
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Advocate Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Processing
- Bid Management
- Billable Items Tracking
- Billing & Invoicing
- Billing Rate Management
- Blended Call Center
- Budget Management
- Budgeting/Forecasting
- Buyer Management
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Order Management
- Charting
- Chat/Messaging
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Committee Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Conflict Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost-to-Completion Tracking
- Customer Advocacy
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Generation
- Document Management
- Document Storage
- Document Templates
- Donation Tracking
- Drag & Drop
- Drip Campaigns
- Driver Management
- Due Date Tracking
- Dynamic Content
- Electronic Signature
- Email Alerts
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Equipment Maintenance
- Estimating
- Event Logs
- Event Management
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Management
- Fixed Asset Management
- For AEC Industry
- For Call Centers
- For Contact Centers
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Fuel Tracking
- Full Text Search
- Fundraising Management
- GPS
- Geotargeting
- Grant Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Image Library
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Marketing Automation
- Meeting Management
- Membership Management
- Milestone Tracking
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Nonprofit Advocacy
- Offline Form
- Online Forums
- Online Time Clock
- Opportunity Management
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Permit Issuance
- Pipeline Management
- Pipeline Reports
- Planning Tools
- Portfolio Management
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Referral Tracking
- Registration Management
- Relationship Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shared Contacts
- Shipping Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Subcontractor Management
- Subscriber Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Taxation & Assessment
- Team Assignments
- Technician Management
- Template Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Clock
- Time Tracking
- To-Do List
- Traditional Methodologies
- Transcripts/Chat History
- Transfers/Routing
- Transportation Management
- Trust Accounting
- Utility Billing
- Virtual Assistant
- Visualization
- Volunteer Management
- WYSIWYG Editor
- Warranty Tracking
- Website Integration
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- 3CX
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- Natterbox
- Poll Everywhere
- QuickBooks Online
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Tableau
- Talkdesk
- TeamViewer Remote
- Vonage Contact Center
- WordPress
- Workforce Optimization (WFO)
- Zapier
- 3CX
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- Natterbox
- Poll Everywhere
- QuickBooks Online
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Tableau
- Talkdesk
- TeamViewer Remote
- Vonage Contact Center
- WordPress
- Workforce Optimization (WFO)
- Zapier