---
description: Compare Salesforce Service Cloud vs Crises Control for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Salesforce Service Cloud vs Crises Control | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Salesforce Service Cloud \<span\>vs\</span\> Crises Control](https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control)

# Compare Salesforce Service Cloud vs Crises Control

Canonical: https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control

> Detailed comparison between Salesforce Service Cloud and Crises Control. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | Crises Control |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 820 | 23 |
| **Starting Price** | US$25,00 | £2,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Audit Trail
- Chat/Messaging
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Document Management
- Email Alerts
- IT Incident Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Reminders
- Safety Incident Management
- Scheduling
- Single Sign On
- Status Tracking
- Surveys & Feedback
- Workflow Management

### Crises Control

- API
- Activity Tracking
- Audit Trail
- Chat/Messaging
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Document Management
- Email Alerts
- IT Incident Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Reminders
- Safety Incident Management
- Scheduling
- Single Sign On
- Status Tracking
- Surveys & Feedback
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud)
- [View Crises Control Profile](https://www.getapp.za.com/software/118643/crises-control)
- [View Original Comparison](https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Salesforce Service Cloud vs Crises Control | GetApp South Africa 2026","description":"Compare Salesforce Service Cloud vs Crises Control for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control","about":[{"@id":"https://www.getapp.za.com/software/91754/salesforce-1-service-cloud#software"},{"@id":"https://www.getapp.za.com/software/118643/crises-control#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a comprehensive software platform that enables organizations to deliver customer support across multiple channels through a unified system that integrates artificial intelligence with human expertise. It is designed to accommodate diverse sectors including contact center operations, field service management, human resources and information technology support. The platform scales according to enterprise needs while maintaining a personalized approach to each customer interaction. \n\nCore functionality includes case management that monitors inquiries from initiation to resolution and a unified service console that presents agents with a consolidated workspace for customer data, case histories and service tools. The omni-channel routing engine assigns cases, chats and messages based on agent skills, availability and current workload. The knowledge management system offers a central repository for articles, frequently asked questions and resources accessible to both agents and end users. Artificial intelligence components deliver predictive insights, automated workflows and intelligent service recommendations that optimize productivity. Self-service portals empower customers to obtain answers independently and real-time chat and messaging support spans live chat, messaging applications and short message service channels. \n\nVoice integration combines telephony in the platform for contextualized call handling and workflow automation simplifies repetitive processes. Service dashboards and analytics provide real-time visibility into key service metrics, while incident management tools facilitate an organized response to major disruptions. Field service features address workforce mobility through scheduling, dispatching and technician tracking.\nThe platform offers alignment with other cloud modules by connecting to sales, marketing and commerce suites to deliver a unified view of customer interactions across all touchpoints. Open application programming interfaces support connections to external systems and business applications. The application marketplace ecosystem provides extensive options for extending functionality with preconfigured add-ons and integrations. Integrated collaboration tools enhance team communication through direct integration with collaboration platforms and data management connectors unite information flows across the enterprise. Advanced analytics are achievable through integration with visualization and business intelligence solutions.\n\nCustomization options enable tailored configuration of workflows, user interfaces and data models to meet specific enterprise requirements. The platform supports multilingual environments to address the needs of a global customer base. Enterprise-grade security measures and compliance features align with industry requirements to safeguard data and ensure regulatory adherence. Continuous enhancements and modular architecture facilitate adaptability to evolving business challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/509c9ea2-da24-43f7-9e6e-2bbbd0ae34a7.png","url":"https://www.getapp.za.com/software/91754/salesforce-1-service-cloud","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/91754/salesforce-1-service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":820},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Crises Control","description":"Crises Control is a comprehensive Critical Event Management Software platform designed to simplify and strengthen an organisation’s emergency response. It offers a variety of powerful features to help organisations effectively prepare, respond to, and recover from critical events.\n\nKey Features of Crises Control Include:\n\nSeamless Onboarding: Crises Control streamlines user onboarding with various options, including Active Directory integration, making it easy to add team members and stakeholders.\n\nExtensive Integrations: Connect Crises Control with existing business applications to centralise critical data and enhance workflow efficiency, helping you respond faster. Some of our available integrations includes SalesForce, Splunk, Stride, BCM, Zabbix, Alien Vault, and many more.\n\nPublic Alerting: Extend your reach with the Public Alerting extension, enabling communication with non-registered users via SMS, ideal for informing the public and external contacts during emergencies.\n\nRapid, Reliable Alerting: With industry-leading alert delivery times, Crises Control ensures your messages are received within seconds, helping to minimise response time.\n\nMulti-Channel Communication: Reach your staff through their preferred channels, including SMS, voice calls, emails, push notifications on the Crises Control mobile app, and Microsoft Teams.\n\nAutomated Alerts: Save valuable time by automating alerts based on pre-set criteria such as location, groups, and departments, ensuring that critical information is instantly delivered to the right people when incidents arise.\n\nRobust Security: Secure access through Single Sign-On (SSO) and extend the platform’s functionality with Open APIs for developers and accredited partners.\n\nData-Driven Insights: Leverage data import/export capabilities for comprehensive root cause analysis, helping to identify and address vulnerabilities to prevent future incidents.\n\nGlobal Cloud Coverage: Crises Control operates on its own dedicated cloud infrastructure, providing globally accessible services with physical cloud locations in the UK, Europe, North America, and the Middle East. This independent infrastructure enhances reliability, security, and performance, ensuring high availability and resilience—even if other major cloud providers experience disruptions.\n\nWhy Crises Control?\n\nCrises Control is invaluable for organisations looking to elevate their emergency response and resilience by:\n1. Reducing emergency response times by up to 96%\n2. Enhancing team communication and collaboration\n3. Boosting situational awareness for informed decision-making\n4. Prioritising the safety of personnel and the public\n5. Mitigating property damage and minimising environmental impact\n6. Supporting rapid recovery and business continuity\n7. Improving incident resolution times by 20%\n\nRequest a Free, Personalised Demo to see how Crises Control can empower your crisis response and strengthen your organisation’s resilience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/726afdbf-efc2-454a-ae93-03f6fbc8a8d2.png","url":"https://www.getapp.za.com/software/118643/crises-control","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/118643/crises-control#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":23},"offers":{"price":"2","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs Crises Control","position":3,"item":"https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/91754/118643/salesforce-1-service-cloud/vs/crises-control#breadcrumblist"}]}
</script>