Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Tandem is a security and compliance solution designed to help small to large financial institutions manage audits, business continuity planning, compliance, risk assessment, social media and vendors. The platform enables users to create role-based access and custom workflows using built-in programs.
Tandem is a security and compliance solution designed to help small to large financial institutions manage audits, business continuity planning,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$25,00/month

  • Subscription

Starting from

N/A

  • Subscription

Overall rating

4,4 /5
(507)
Ease of Use
4/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,1/5

Overall rating

4,8 /5
(20)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
5/5

Total features 206

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Business Analysis
  • CRM Integration
  • Call Transfer
  • Caller ID
  • Case Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Escalation Management
  • Event Triggered Actions
  • Exceptions Management
  • Feedback Collection
  • Feedback Management
  • Fraud Detection
  • Goal Setting / Tracking
  • Guided Problem Solving
  • HIPAA Compliance
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Landing Page Templates
  • Lead Assignment
  • Member Account Access
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Sarbanes-Oxley Compliance
  • Scheduled Reporting
  • Security Auditing
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Third Party Integration
  • Training Management
  • Transaction History
  • Two-Way Audio & Video
  • Vendor Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Integration
  • Work Order Management
  • Workflow Management

Total features 100

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Business Analysis
  • CRM Integration
  • Call Transfer
  • Caller ID
  • Case Management
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Content Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Escalation Management
  • Event Triggered Actions
  • Exceptions Management
  • Feedback Collection
  • Feedback Management
  • Fraud Detection
  • Goal Setting / Tracking
  • Guided Problem Solving
  • HIPAA Compliance
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Landing Page Templates
  • Lead Assignment
  • Member Account Access
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Updates
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • Sarbanes-Oxley Compliance
  • Scheduled Reporting
  • Security Auditing
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Third Party Integration
  • Training Management
  • Transaction History
  • Two-Way Audio & Video
  • Vendor Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Integration
  • Work Order Management
  • Workflow Management
  • FinancialForce Accounting
  • Five9
  • Freshdesk
  • InGenius
  • Planyo
  • Quick Base
  • Sharpen
  • SightCall for Salesforce
  • SmarterU LMS
  • Vocalcom
  • FinancialForce Accounting
  • Five9
  • Freshdesk
  • InGenius
  • Planyo
  • Quick Base
  • Sharpen
  • SightCall for Salesforce
  • SmarterU LMS
  • Vocalcom