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Salesforce Service Cloud vs Adobe Creative Cloud

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Adobe Creative Cloud is a graphic design and video editing suite that enables businesses to publish print layouts, edit images, manage PDF documents, and collaborate with team members using various mobile and desktop applications.
Adobe Creative Cloud is a graphic design and video editing suite that enables businesses to publish print layouts, edit images, manage PDF documents,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$52.99/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(779)

Ease of Use

4.1/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Overall rating

4.7 /5
(7,336)

Ease of Use

4.2/ 5

Features

4.7/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Total features 216

  • 2D Drawing
  • 3D Design & Modeling
  • 3D Digital Asset Management
  • 3D Modeling
  • 3D Video Editing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Animation
  • Animations & Transitions
  • Annotations
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audio Capture
  • Audio Editor
  • Audio Manipulation
  • Audio Mixing
  • Audio Recording
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Blended Call Center
  • Brand Overlay
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Component Library
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Generation
  • Content Import/Export
  • Content Library
  • Content Management
  • Content Sharing
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Creative Design
  • Custom Brushes
  • Custom Fonts
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Design Management
  • Design Templates
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • EDI
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Fashion Illustrations
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Generative Fill
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Image Creation
  • Image Editing
  • Image Library
  • Image Upscaling
  • Image Variations
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instrument Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Layout & Design
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mastering
  • Media Import
  • Media Library
  • Media Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Output Formats
  • Natural Language Processing
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Pattern, Color & Art Storage
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Photos/Images
  • Plug-in Integration
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preview Functionality
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Lifecycle Management
  • Progressive Dialer
  • Project Management
  • Prompt Engineering
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Release Management
  • Reminders
  • Rendering
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Sketching and Annotation Tools
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Split/Merge
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Territory Management
  • Text Editing
  • Text Overlay
  • Text to Image
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Version Control
  • Video Archiving
  • Video Capture
  • Video Creation
  • Video Editing
  • Video Stabilization
  • Virtual Assistant
  • Watermarking
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Total features 84

  • 2D Drawing
  • 3D Design & Modeling
  • 3D Digital Asset Management
  • 3D Modeling
  • 3D Video Editing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Animation
  • Animations & Transitions
  • Annotations
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audio Capture
  • Audio Editor
  • Audio Manipulation
  • Audio Mixing
  • Audio Recording
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Blended Call Center
  • Brand Overlay
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Component Library
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Generation
  • Content Import/Export
  • Content Library
  • Content Management
  • Content Sharing
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Creative Design
  • Custom Brushes
  • Custom Fonts
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Design Management
  • Design Templates
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • EDI
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Fashion Illustrations
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Generative Fill
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Image Creation
  • Image Editing
  • Image Library
  • Image Upscaling
  • Image Variations
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instrument Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Layout & Design
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mastering
  • Media Import
  • Media Library
  • Media Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Output Formats
  • Natural Language Processing
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Pattern, Color & Art Storage
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Photos/Images
  • Plug-in Integration
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preview Functionality
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Lifecycle Management
  • Progressive Dialer
  • Project Management
  • Prompt Engineering
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Release Management
  • Reminders
  • Rendering
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Sketching and Annotation Tools
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Split/Merge
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Territory Management
  • Text Editing
  • Text Overlay
  • Text to Image
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Version Control
  • Video Archiving
  • Video Capture
  • Video Creation
  • Video Editing
  • Video Stabilization
  • Virtual Assistant
  • Watermarking
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • CRM Analytics
  • CXone Mpower
  • Elastic Enterprise Search
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius
  • LiveOps
  • Microsoft Teams
  • Natterbox
  • Quip
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Slack
  • Talkdesk
  • Vonage Contact Center
  • Workforce Optimization (WFO)
  • CRM Analytics
  • CXone Mpower
  • Elastic Enterprise Search
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius
  • LiveOps
  • Microsoft Teams
  • Natterbox
  • Quip
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Slack
  • Talkdesk
  • Vonage Contact Center
  • Workforce Optimization (WFO)