---
description: Compare Salesforce Service Cloud vs Service CRM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Salesforce Service Cloud vs Service CRM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Service CRM](https://www.getapp.za.com/compare/91754/2067273/salesforce-1-service-cloud/vs/service-crm)

# Compare Salesforce Service Cloud vs Service CRM

Canonical: https://www.getapp.za.com/compare/91754/2067273/salesforce-1-service-cloud/vs/service-crm

> Detailed comparison between Salesforce Service Cloud and Service CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Service CRM |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 820 | 0 |
| **Starting Price** | US$25,00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online |

## Key features

### Salesforce Service Cloud

- Asset Tracking
- Automated Scheduling
- CRM
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dispatch Management
- Fuel Tracking
- GPS
- Inventory Control
- Inventory Management
- Lead Management
- Mobile Access
- Monitoring
- Scheduling
- Service History
- Time Tracking
- Transfers/Routing
- Work Order Management

### Service CRM

- Automated Scheduling
- CRM
- Dispatch Management
- GPS
- Inventory Control
- Inventory Management
- Mobile Access
- Monitoring
- Scheduling
- Time Tracking
- Work Order Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud)
- [View Service CRM Profile](https://www.getapp.za.com/software/2067273/service-crm)
- [View Original Comparison](https://www.getapp.za.com/compare/91754/2067273/salesforce-1-service-cloud/vs/service-crm)

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