Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,4 /5
(511)
Ease of Use
4/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,1/5

Overall rating

4,4 /5
(57)
Ease of Use
4/5
Features & Functionality
4,4/5
Customer Service
4,1/5
Value for Money
4/5

Total features 195

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Cost Tracking
  • Custom Development
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Portal
  • Equipment Maintenance
  • Event Management
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Fund Accounting
  • GIS
  • GPS
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Heatmaps
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IVR / Voice Recognition
  • Impact Management
  • Inbound Call Center
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Land Planning
  • Lead Distribution
  • License Issuance
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Parking Management
  • Password Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Permit Issuance
  • Photo Management
  • Planning & Zoning
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Utility Billing
  • Vendor Management
  • Version Control
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 99

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Cost Tracking
  • Custom Development
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Portal
  • Equipment Maintenance
  • Event Management
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Fund Accounting
  • GIS
  • GPS
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Heatmaps
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IVR / Voice Recognition
  • Impact Management
  • Inbound Call Center
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Land Planning
  • Lead Distribution
  • License Issuance
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Parking Management
  • Password Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Permit Issuance
  • Photo Management
  • Planning & Zoning
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Utility Billing
  • Vendor Management
  • Version Control
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • ChannelInsight
  • Desk.com
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius Connector Enterprise
  • LiveOps
  • Monet Live WFO
  • Moxie Concierge Email Management
  • NICE inContact
  • Natterbox
  • Quip
  • Salesforce Analytics Cloud
  • Salesforce Essentials
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SalesforceIQ
  • Swiftype
  • Talkdesk
  • Transera
  • Vonage Contact Center
  • ChannelInsight
  • Desk.com
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius Connector Enterprise
  • LiveOps
  • Monet Live WFO
  • Moxie Concierge Email Management
  • NICE inContact
  • Natterbox
  • Quip
  • Salesforce Analytics Cloud
  • Salesforce Essentials
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SalesforceIQ
  • Swiftype
  • Talkdesk
  • Transera
  • Vonage Contact Center