JIRA Service Management vs FootPrints
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Overview
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.
FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$19.04/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1,000.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.3/ 5Ease of Use
3.4/ 5Features
3.5/ 5Customer Service
3.6/ 5Value for Money
3.4/ 5Features
Total features 112
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Bug/Issue Capture
- CRM
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Feedback Management
- For IT Project Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Routing
- Rules-Based Workflow
- Safety Incident Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Widgets
- Workflow Management
Total features 30
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Bug/Issue Capture
- CRM
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Feedback Management
- For IT Project Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Routing
- Rules-Based Workflow
- Safety Incident Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Widgets
- Workflow Management
Integrations
- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Boomerang: Reminders for Jira Issues
- Box
- Calendar for Jira
- Cards for Jira
- Chat for Jira Service Desk
- Checklist for Jira
- Clerk Invoices
- Confluence
- Dashboard Hub for Jira
- Delivery Tracking & Reporting for Jira
- Didit
- Docusign
- Dropbox Business
- EazyBI Cloud
- Elements Connect
- Email&Tasks: Jira Cloud for Gmail
- Excel-like Issue Editor for Jira
- Excel-like Tables for Jira
- Forms & Checklists for Jira
- Foxly
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Docs
- Google Drive
- Google Sheets
- Hootsuite
- HubSpot CRM Integration for Jira
- Instabug
- Intercom
- Issue History for Jira
- JXL
- Jenkins
- Jira
- Kayako
- Linksy
- LiveChat
- Mermaid Chart
- Metric.ai
- Microsoft 365
- Microsoft 365 for Jira
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft SharePoint
- OKR for Jira
- OneDrive
- Oracle Analytics Connector for Jira
- PagerDuty
- Power BI Connector for Jira
- QAlity Plus
- QMetry Test Manager
- Quip
- Revyz Data Manager for Jira
- Rewind
- SLA Time and Report for Jira
- SQL Connector for Jira
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- Smart Git Integration for Jira
- SumUp
- TFS4JIRA
- Tableau Connector for Jira
- Tempo Timesheets
- TimeTracker
- Toggl Track
- TraceabilityX for Jira
- Trello
- UpRaise
- Userlane
- Usersnap
- Vansah Test Management for Jira
- WBS Gantt Chart for Jira
- Watchtower
- Workplace from Meta
- XTractor for Jira
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday.com
Not provided by vendor
