JIRA Service Management vs Alloy Navigator
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$19.04/month
- Free Version
- Free Trial
- Subscription
Starting from
US$19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.3/ 5Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 113
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Bug/Issue Capture
- CMDB
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- For IT Project Management
- Forecasting
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Network Monitoring
- On Call Scheduling
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Portable License
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Project Tracking
- Projections
- Purchase Order Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Trial License
- Widgets
- Workflow Management
Total features 149
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Bug/Issue Capture
- CMDB
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- For IT Project Management
- Forecasting
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Network Monitoring
- On Call Scheduling
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Portable License
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Project Tracking
- Projections
- Purchase Order Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Trial License
- Widgets
- Workflow Management
Integrations
- 8x8 Contact Center
- Apwide Golive
- Asana
- Atlas CRM
- Auth0
- Azuqua
- Azure Active Directory
- Balsamiq
- BeyondTrust Remote Support
- BigGantt
- BigPicture
- Box
- Clerk Invoices
- Confluence
- Docusign
- Dropbox Business
- EazyBI Cloud
- Elements Connect
- Foxly
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Hootsuite
- Instabug
- Intercom
- Jira
- Kayako
- LiveChat
- LogMeIn Rescue
- Metric.ai
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Word
- OKR for Jira
- Okta
- OneDrive
- OneLogin
- OpsGenie
- PagerDuty
- Ping Identity
- QMetry Test Manager
- Quip
- Revyz Data Manager for Jira
- Rewind
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- SumUp
- TeamViewer Remote
- Tempo Timesheets
- TimeTracker
- Toggl Track
- Trello
- Twitter/X
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Watchtower
- Workplace from Meta
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- 8x8 Contact Center
- Apwide Golive
- Asana
- Atlas CRM
- Auth0
- Azuqua
- Azure Active Directory
- Balsamiq
- BeyondTrust Remote Support
- BigGantt
- BigPicture
- Box
- Clerk Invoices
- Confluence
- Docusign
- Dropbox Business
- EazyBI Cloud
- Elements Connect
- Foxly
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Hootsuite
- Instabug
- Intercom
- Jira
- Kayako
- LiveChat
- LogMeIn Rescue
- Metric.ai
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Word
- OKR for Jira
- Okta
- OneDrive
- OneLogin
- OpsGenie
- PagerDuty
- Ping Identity
- QMetry Test Manager
- Quip
- Revyz Data Manager for Jira
- Rewind
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- SumUp
- TeamViewer Remote
- Tempo Timesheets
- TimeTracker
- Toggl Track
- Trello
- Twitter/X
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Watchtower
- Workplace from Meta
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io